Office of Residence Life- Office Assistant

An Office Assistant is the primary customer service agent for the Office of Residence Life. They assist students, parents, and other customers via phone, email, online chats, and front desk interactions. They are responsible for answering all routine questions and properly directing more unique situations to the appropriate staff or office. They also assist in the issuing, returning, and organization of room keys.

Essential Functions and Responsibilities

1. Greet customers and guests at the ORL front desk and assist them in a friendly and effective manner.

2. Answer inbound phone calls and appropriately assist the caller by answering their inquiry, or directing them to the appropriate party to answer the inquiry if not a responsibility of ORL.

3. Assist students via our online chat feature in navigating the ResLife Portal and completing our various online processes.

4. Respond to emails in a timely and professional fashion while monitoring our department’s inbox.

5. Become proficient using our StarRez housing software to complete all housing and student related tasks.

6. Issue, return, and organize room keys efficiently and accurately.

7. Assist other staff members with essential office tasks.

Additional information may be found here

Qualifications, Credentials, and Competencies

Must be a Liberty University student able to work up to 18 hours per week. Customer service experience is preferred.

Target Hire Date

2025-01-24

Time Type

Part time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.