What are the responsibilities and job description for the Automotive BDC Representative position at Libertyville Hyundai?
Automotive BDC Representative
Happy Hyundai of Libertyville is looking for Automotive BDC Representatives to join our team in Libertyville, IL.
At Happy Auto Group, we have devoted ourselves to helping and serving our customers to the best of our ability. However we know that our employees are the most vital piece in making that happen. This is why we strive to be an employer where call center reps, business development professionals, and internet sales candidates can come if they're looking to earn an excellent wage and have an impact on our growing team.
Automotive BDC Representative Benefits:
· Health, dental and vision insurance
· 401k Company Match
· Paid Vacation
· Paid Training
· Growth opportunities
· Employee Discount
Automotive BDC Representative Responsibilities:
· Be the first point of contact for customers to communicate with about our shop and the services offered
· Answer questions about services offered and provide helpful information about our location
· Ask probing questions and determine customer needs in order to match their expectations and identify upsell opportunities
· Educate customers on service we provide, including direct comparisons and specific recommendations based on information they provided
· Transfer customers to appropriate departments for escalations or more complex requests
· Stay up to date on schedule and service department availability
· Work with management to establish career development goals and opportunities to advance
· Be Enthusiastic about our shop and help drive high-quality customer service interactions
Automotive BDC Representative Qualifications:
· Prior BDC experience is preferred
· Personal integrity
· Strong work ethic
· Strong attention to detail
· Strategic thinker - ability to see the entire picture
· Develop relationships with customers
· Very task oriented
· Vin Solutions, V Auto, CDK experience a plus!
Job Type: Full-time
Pay: $15.50 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Performance bonus
Experience:
- Phone etiquette: 1 year (Required)
- Telemarketing: 1 year (Required)
Ability to Relocate:
- Libertyville, IL 60048: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17