What are the responsibilities and job description for the Account Manager-Plaintiff Medical position at Libra Solutions?
***This role is in office in our Huntersville, NC location or remote in SC, MD, VA and DC Area***
Job Description:
The Account Manager is responsible for developing strong relationships with existing customers, connecting with key stakeholders to identify new business opportunities among existing customers and serves as point of contact for customer service related inquires. In this role, you will liaise with cross-functional internal teams (including Operations and Business Development) to improve the full customer experience and grow revenue. This position is based out of our Las Vegas office and can be worked on a hybrid basis with in and out of office days each week.
Responsibilities:
- Build and maintain strong, long-lasting customer relationships, learning about our customers' requirements and their business environment to understand and respond to their needs.
- Collaborate with the Business Development and Operations teams to identify and react to trends and opportunities within our markets.
- Develop new business with existing customers and/or identify areas of improvement for revenue growth.
- Able to successfully manage critical performance goals/objectives to drive and deliver improved organizational capabilities.
- Serve as the lead point of contact for all customers, especially medical providers, for account relationship matters.
- Assist with challenging provider’s requests and issues and escalate as needed.
- Conduct in-service training sessions and meetings for new or existing customers.
- Schedule weekly or monthly meetings with customers
- Provide productivity and updates on managed accounts and special projects as assigned by management.
- BA/BS degree in Business Administration, Sales, or relevant field OR equivalent business experience.
- Experience working with medical providers and attorneys and knowledge of medical terminology.
- Experience using Salesforce or CRM software.
- Demonstrated experience in successfully delivering client-focused solutions to customer needs.
- Demonstrable ability to communicate, present to and influence key stakeholders.
- Strong listening, negotiation, and presentation abilities.
- Ability to multitask and respond to emails and inquiries in a timely manner.
- Ability to perform in a heavy inbound/outbound call environment with strong verbal and written communication skills.
- Proven ability to work in a fast-paced environment while maintaining a high level of work quality - Self manage day-to-day.
- Proficient in MS Office.
MoveDocs offers competitive compensation, and benefits that includes medical, dental, vision and life insurance plans, plus paid time off.
About Us:
When life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.
- MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
- Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
- Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.
Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries. #LI-KK1
