What are the responsibilities and job description for the Claims Manager position at Libra Solutions?
***This role is in office in our Huntersville, North Carolina location***
MoveDocs is a cloud-based fintech company designed to be an end to end solution for personal injury law firms and healthcare providers. MoveDocs is seeking a Claims Manager to join our growing Operations team. The successful candidate will be highly motivated to deliver exceptional customer service to various parties within the medical and legal community. This position will function as the primary point of communication with our clients to stay up to date on existing cases and answer client questions. MoveDocs takes pride in providing excellent and expedient service to our clients and the qualified candidate must be self-motivated, able to work autonomously and enjoy working in a fast-paced, high-volume environment.
Responsibilities:
- Takes and receives inbound calls from attorneys, clients and/or medical providers daily.
- Verifies status on cases to get updates on pending and ongoing cases.
- Delivers customer satisfaction through timely, accurate communications.
- Develops rapport with the attorneys, firms, and medical providers.
- High School or GED required.
- Previous personal injury case manager, paralegal, intake and/or claims adjuster experience.
- Experience in a high-volume call environment preferred.
- Knowledge or experience with personal injury, medical billing, or claims.
- Self-motivated with desire to build great relationships, and to meet and exceed goals
- Ability to multitask while on the phone and the computer is a must.
- Able to adapt to change and pivot easily between tasks.
- Ability to work quickly and accurately to meet tight deadlines.
- Possess excellent verbal and written communication skills for communicating with insurance companies, attorneys, and medical providers.
- Basic computer proficiency and Outlook experience.
- #LI-KK1
