What are the responsibilities and job description for the Library Operations Manager position at Library Systems & Services, LLC?
The Library Director I will lead a team of library staff members in creating a thriving library in the heart of their community. Key responsibilities include building and maintaining communications with local officials, managing customer relationships, and ensuring contract requirements are met in a single-location library system.
Responsibilities
- Evaluate library environments and key operational indicators to identify problems, concerns, and opportunities for improvement.
- Reports to the VP of Library Operations and prepares a written agenda before weekly ZOOM meetings.
- Coaches' library staff to help achieve operational goals.
- Monitors and manages staffing levels.
- Develops the library team to deliver excellent customer service and patron experiences.
- Evaluate and support the performance of library staff.
- Implements action plans that meet operational and organizational objectives.
- Keeps current with library trends, issues, and technology, as well as political, economic, and demographic issues that may affect library services and advanced programming.
- Plans and executes local, regional, and company initiatives to achieve both operational excellence and business results; follows up consistently to ensure accountability to plans.
- Utilizes existing tools and best practices to ensure effective library operations.
- Utilizes and helps Library staff utilize management information tools and analyzes financial reports and other library-related data (usage, demographics, trends, etc.) to identify and address library system trends and issues.
- Oversee the selection, acquisition, and processing of library materials to meet public needs within the structure of library selection policies and budgetary limitations.
- Responsible for the local operations communications with the customer relationship (city/county officials, governing boards, library boards).
- Regularly solicit client, other stakeholder, and patron feedback to understand client needs and the needs of the local community.
- Establish a positive, healthy, and safe work environment following all appropriate legislation and regulations.
- Oversee the implementation of the human resources policies, procedures, and practices.
- Know, understand, and administer the American Library Association's Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library(ies).
- Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
- Other duties as assigned.
