Library - Outreach Associate III

The Library Outreach Associate III coordinates and executes library and literacy programs on designated Library Connect van routes under the guidance of the Senior Library Outreach Associate and Literacy Services Coordinator. Responsibilities include program planning, community engagement, team collaboration, data collection, and maintaining van resources. This role requires strong communication, organizational skills, and a commitment to enhancing library services and community engagement.

Hours Per Week: 40

Primary Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Operate the Library Connect van to transport it safely to designated sites across Riverside County, ensuring adherence to traffic laws and regulations.
• Plan, develop, and implement library and literacy programs on designated Library Connect routes.
• Tailor programs to meet the diverse needs of the communities served.
• Represent Riverside County Library and Literacy Services at community events, promoting library and literacy services, programs, and resources.
• Cultivate relationships with community organizations, schools, and other stakeholders to enhance outreach efforts.
• Work closely with Library Outreach Associate 2 to manage the day-to-day operations of the assigned bookmobile.
• Assist in training and supervising Library Outreach Associate 2 and other team members as needed.
• Foster a collaborative and supportive work environment.
• Collect and maintain accurate program attendance records, community engagement, and service utilization on designated Library Connect routes.
• Analyze collected data to assess program effectiveness, identify trends, and make data-driven recommendations for improvement.
• Ensure compliance with data privacy regulations and library policies regarding data collection, storage, and reporting.
• Monitor and manage the inventory and condition of Library Connect resources.
• Ensure the Library Connect van is well-maintained, reporting any maintenance needs promptly.
• Oversee the logistics of Library Connect routes and stops, including setup and breakdown procedures.
• Communicate immediate library needs to the Senior Library Outreach Associate, including stop cancellations.
• Engage with patrons of all ages, providing assistance, information, and a welcoming environment.
• Address patron inquiries and concerns with professionalism and sensitivity.
• Perform other duties as assigned to support the goals and mission of the Riverside County Library and Literacy Services.

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education,

training and/or work experience required.

• High School Diploma or equivalent.
• A valid California Driver’s License and a clean driving record.
• Must remain insurable with no major California traffic violations.
• Strong communication and organizational skills.
• Experience in customer service or library services preferred.
• Ability to work independently and as part of a team.
• Successful completion of a background check.
• Ability to work effectively with a diverse range of staff, patrons, supervisors, and others.
• Ability to work weekends and some evenings.
• Proficiency in using various technologies to complete work.
• Ability to follow library policies and procedures.
• Adaptability to work accurately in a changing and varied environment.
• Ability to work in hot, cold, or inclement weather.
• Will be required to work indoors and outdoors

Physical Requirements

• Must be able to move from place to place within the location, lifting of items weighing up to (25) pounds and occasional up to 50 pounds such as files, books, stacks of paper, and other materials with a buddy system.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.