Supervisor

JOB SUMMARY

The Supervisor role is a senior role and will supervise Library Associate 1s and 2s. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials and problem-solving patron accounts.

Employment Type: Non-Exempt (hourly). Full-Time

Hours Per Week: 40

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
• Supervise junior Library Associates which includes managing performance, evaluation, interviewing/hiring, training and approving timesheets
• Work closely with Librarians and library management to plan, implement and promote programming activities
• Processes newly acquired library materials, including all identifying stamps, labels, RIDF and covers
• Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
• Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs
• Process damaged materials to ensure collections are maintained in a good condition
• Assist with library opening and closing procedures
• Support reference desk in assisting patrons with questions
• Coordinate volunteers and assign duties, providing necessary training with a passion for building and leading effective teams
• Effective listening and problem-solving skills, excellent planning and organizational skills
• Ability to embrace change, along with the ability to strategize
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Other duties as assigned

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED required, Bachelor’s degree preferred
• 3 years library experience
• 1 year supervisory experience
• Proficiency with library systems and databases
• Excellent communications skills, both written and verbal
• English/Spanish speaking is a plus
• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint
• Excellent customer service skills
• Ability to work a regular schedule that may include a combination of days, evenings and weekends

BENEFITS:

• Tuition Reimbursement
• 401(k) Plan
• Employee Assistance Program
• Employee Referral Bonus Program
• Sick Leave
• Vacation Leave
• Holiday Pay
• Medical
• Dental
• Vision

PHYSICAL RESPONSIBILITIES:

• Must be able to move from place to place within the location
• Lift, push, pull, items weighing up to 25 pounds regularly and occasionally up to 35 pounds (e.g., files, books, stacks of paper, and other materials)
• Ability to sit for long durations
• Maintain concentration on tasks such as computer screens or detailed paperwork

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.