What are the responsibilities and job description for the Shift Leader, Lick Ice Cream | Mueller position at Lick Honest Ice Creams?
About Lick Honest Ice Creams
We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family!
Position Summary
The role of the shift Leader is to act as a monitor and enforcer of the day to day operations and procedures, staff supervision and customer experience. The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience. This person reports to the Shop Manager.
Minimum Expectations
Fully support the owner's mission and integrity of the brand
Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together).
Maintain highest shop and kitchen sanitary and cleanliness levels
Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
Treat this position as a priority and be excited to be at work
Surface concerns or frustrations immediately and directly to shop manager
Assume positive intent
Take initiative
Lead by example
State food handler's permit required
Duties and Responsibilities
Have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactions.
Supervise the front end staff during your assigned shift
Enforce opening and closing and shift change procedures during assigned shift
During closing shifts, count drawer and correctly prepare deposits, drawer fund and reserve funds
Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
Aid owners and shop manager in maintaining staff knowledge base for new flavors, preparation methods, etc.
Monitor staff and report any staff issues directly to Shop Manager
Enforce schedule and punctuality
Monitor staff knowledge, scoop sizes and employee / customer interaction and guide staff as necessary
Identify any customer issues / complaints and take necessary steps to correct them
Perform all other related duties as requested
Follow and enforce company uniform policy
Follow all policies and procedures outlined in the company handbook
Ensure safe environment within shop by monitoring employee actions and customer behavior
Maintaining privacy in regards to alarm codes, safe codes and all other confidential information
Essential Functions
Handle public inquiries in a timely and friendly manner
Maintain a flexible schedule based on shop needs
Must be available for at least 3 shifts a week
Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
Able to read and comprehend written material
Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back
Able to use hands to handle, control, or feel objects, tools or controls
Manage one's time and the time of others
Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
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