Youth Services Supervisor

Department: Downtown Newark-Youth Services

Reports To: Executive Director

Job Classification: Supervisors-MLS; Full-Time Staff Member, 37.5 hours/week; Non-Exempt; Salary Range: $26.00-$45.50/hour; Fringe Benefit Eligible; OPERS Retirement

Mission: To enrich lives and communities through universal access to knowledge, lifelong learning, literacy, and cultural experiences.

Job Summary: The Youth Services Supervisor manages the Youth Services Department at the Downtown Newark location and performs a variety of duties as they relate to the department’s day-to-day service to children and teenage customers and plans and presents programs and services for children and teenagers.

Personal & Professional Attributes: All Licking County Library employees are expected to exercise sensitivity when working with others, display common sense and good judgment, actively promote the Library to the public, uphold the highest level of confidentiality, honesty and integrity, and represent the Library in a positive and professional manner at all times.

Core Technology Competencies: All Licking County Library employees must have a demonstrated working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to perform simple searches on the Library’s online catalog. In addition, all employees must be able to prepare basic documents using a word processing program and have the ability to comprehend and explain to others all Library services including those relating to e-media and e-media devices.

General Requirements: Along with the commitment and desire to provide excellent service to library customers, all Licking County Library employees must have the ability to maintain predictable and regular attendance, work a flexible schedule including daytime, evening and weekend hours, communicate, comprehend and follow Library policy and procedure and develop and maintain positive working relationships with all internal and external customers. All employees must be able to understand library wide operations, satisfactorily perform all of the responsibilities associated with a specific job title and meet the physical requirements of that same job title. All employees must have the ability to alphabetize and perform basic math operations. In addition, all employees must have the ability to work according to the priorities as established by Library Administration and/or the Library Board of Trustees and to adapt to change as necessary.

Minimum Education, Experience, and Licensing Requirements:

• Master’s in Library Science Degree from an accredited college or university required with an emphasis in Youth Services.
• Three years’ supervisory experience required.
• Valid driver’s license and access to a vehicle to provide own transportation when participating in off-site library business.
• Library certification from the Ohio Library Council, preferred.
• Must successfully pass a background check.

Minimum Knowledge, Skills, Abilities, and Other Characteristics:

• Ability to lead, supervise and motivate employees.
• Show enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
• Embrace innovation and experimentation with emerging technologies and related tools.
• Maintain an awareness of developments in the field of public library service.
• Ability to maintain confidentiality of information handled.
• Excellent verbal, written, and telephone skills.
• Ability to follow verbal and written instructions.
• Ability to establish and maintain effective relationships with customers, staff, and the general public.
• Keyboarding, filing, basic math, and alphabetizing skills.
• Ability to organize and prioritize Youth Services staff workload.
• Ability to perform several tasks simultaneously and under pressure.
• Ability to work independently and with a team.
• Ability to perform detail-oriented duties accurately.
• Ability to operate and instruct others in operation of computer terminals and other equipment.
• Knowledge of and ability to communicate and enforce library policies, procedures, and techniques.
• Ability to administer a budget.
• Ability to recognize and respond to potential dangers to customers and staff.
• Ability to develop long-term plans and programs, and to evaluate work-related accomplishments.
• Ability to assess library service needs as they support the Library’s service geared to Youth library users.
• Ability to assess situational needs and develop and implement action plans accordingly.
• Ability to solve problems using innovative and proactive techniques.
• Ability to use Microsoft Office Suite and other software.
• Ability to perform the physical activities associated with this job.
• Flexibility in scheduling in regards to lunch breaks and length of work day.

Essential Duties:

• Supervises and performs all duties associated with youth services at the Downtown Newark location (i.e. collection development, programming, creating displays and promotions, weeding, etc.)
• Provides regular supervision and feedback to ensure that staff adhere to positive child and youth development principles and adopt best practices.
• Intervenes where staff are not complying with child development standards and library values, procedures, and policies.
• Provides exemplary customer service by answering directional and reference questions, providing reader’s advisory services, locating materials, processing hold requests, monitoring behavior of library customers, and ensuring that the library is neat and orderly.
• Performs clerical duties common to a library environment such as issuing library cards, collecting of lost item fines, answering telephone, renewing materials, etc.
• Initiates Inter-library loan requests by verifying materials not in library consortium and placing request.
• Facilitates and encourages professional development opportunities for Youth Services staff.
• Facilitates department participation in signature events and community collaborations.
• Instructs and assists customers in how to use Public Access Catalog terminal and other Library equipment.
• Participates in Downtown Newark Youth Services long-range planning, departmental goal-setting, collection development, and development and implementation of policies and procedures.
• Evaluates Downtown Newark equipment, materials, services, programs, procedures, and recommends purchases and changes to the Deputy Director.
• Identifies library needs in the Downtown Newark community as it relates to youth services and program needs.
• Plans and conducts outreach activities with local schools in the Downtown Newark area; visits classrooms to promote activities.
• Identifies and analyzes local emerging community issues, needs, and interests to determine departmental programming direction.
• Directly coordinates departmental youth services programming at Downtown Newark.
• Inputs department programming information into the Library’s online program calendar and composes engaging descriptions.
• Compiles information and statistics and prepare and submit reports to the Public Services Manager-Downtown Newark (i.e. database statistics, reference statistics, etc.).
• Participates in department staff hiring, evaluation, and train staff how to perform duties according to standardized procedures and follow and implement Library policy.
• Participates in training new hires that are going through the Onboarding Program.
• Delegates tasks among department staff members, approves vacation schedules, and verifies staff payroll time sheets.
• Ensures staff duties are performed properly and in a timely manner.
• Informs staff of Library policy and procedures, provides direction, and problem-solving.
• Develops and conducts internal and external communications with tact, finesse, and confidentiality according to Library policies and procedures.
• Prepares signage and other departmental marketing materials according to Library guidelines and standards.
• Communicates with vendors and resolves problems.
• Prepares for opening and closing by turning on/off lights and equipment.
• All other duties as needed or as assigned.

Additional Duties:

• May attend library continuing education activities and/or represent Library at conferences and area events.

Job Type: Full-time

Pay: $50,700.00 - $88,725.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $50,700 - $88,725