What are the responsibilities and job description for the Customer Service Supervisor position at Lids?
Key Responsibilities:
• Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist the market's Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
