Customer Service for Woodworking Tools

Customer Service / Woodworker / Toolmaker

Do you like people? Are you interested in the craft of woodworking? In high quality tools made in the USA? In being part of an employee owned business with a world-class reputation?

About us:

At Lie-Nielsen Toolworks, we’ve been making heirloom quality, woodworking hand tools here in Warren, Maine, for over 40 years. As a result of our relentless dedication to quality, we are recognized as one of the premier hand tool makers in the world -- and our tools are found in workshops on every continent across the globe (even Antarctica!).

Behind the scenes, we run a tight ship. Our group of 85 employees work hard every day to make hundreds of tools each week and provide excellent support to our customers.

About the job:

We are seeking the right person to join our small customer service team. In this position, you will:

• Help customers via phone, email, and in person with their orders, returns, and repairs
• Navigate our computer system to process sale orders, manage customer accounts, check inventory, and handle other administrative functions
• Answer questions about our hand tools and woodworking
• Give demonstrations of tools and techniques for customers who visit our showroom
• Assist in tool production and assembly work as needed
• Potentially help with our social media and website
• Potentially participate in woodworking events that involve occasional weekend travel

Qualifications:

The ideal candidate has an upbeat and positive attitude, cares about customer service, works well with others, and is interested in woodworking and craftsmanship. Other qualifications include:

• Dependable and reliable. You must be able and willing to show up, every day, on time, and do good work.
• Good writing and speaking skills. This is very important, since you’ll be responding to customer emails, phone calls, and in-person visits.
• Hands-on woodworking experience is a big plus. If you don’t have much experience, that’s ok, but you need to be interested and willing to learn.
• Since the responsibilities of this position may sometimes overlap into other departments (like manufacturing), flexibility and adaptability are valuable personality traits.
• Bonus skills: Experience with photography, videography, web design or graphic design is also a plus (but not required). A lot of us wear many hats and having these skills could open other opportunities here as well.

About our pay structure:

This position starts at $20 (or more, with applicable experience). After a 90-day trial period, we do a performance review and, if things are going well, a pay bump.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Ability to Commute:

• Warren, ME 04864 (Required)

Ability to Relocate:

• Warren, ME 04864: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20