What are the responsibilities and job description for the Autonomy Support Engineer - Engineering (Tier 4 Support) position at Liebherr?
The Autonomy Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks with a concentration on autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks' electro-mechanical, and software systems.
Upon hire, you will work days Monday through Friday weekly. In 2025, you will transition to a 12-hour 1 week on 1 week off for 7 consecutive days rotating between day and night shifts. Night and / or weekend shifts are worked remotely.
Responsibilities
- Provides remote and on-site engineering support services that delivers product reliability, functionality and cost requirements, including technical verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems.
- Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with Liebherr internal Autonomy Development and Customer Support teams.
- Researches and analyses onboard Autonomy timeseries data logs and compares behavior against application source code.
- Provides a communication link between the autonomy development team and customer support for issue resolution.
- Alerts the organization of potential or known problems that affect the quality of Liebherr products and services.
- Recommends design modifications to hardware, and functional changes to systems and subsystems to improve performance based on field issues.
- Participates in design reviews and provides input for the verification and validation plans of new or redesigned components.
- Reviews and validates new components, designs, and corrective actions to improve truck performance and reliability.
- Effectively engages, establishes, and maintains strong relationships with internal and external stakeholders, to manage and mitigate risks relevant to the truck's design, functionality, and customer relationships.
Competencies
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus : Tier III
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.
Location
Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Thomas Steele
trey.steele@liebherr.com
