What are the responsibilities and job description for the Now Hiring - Call Center Representatives - San Fernando Valley position at LIFE ALERT CALL CENTER?
COMPANY
Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior customer service market. Our call center representatives save lives by providing a unique technology and customer service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind.
POSITION
Life Alert Emergency Response is currently seeking Entry Level Call Center Representatives for our 24 Hour Call Center in Encino, California. This is an entry level position where you will be fully-trained.
COMPENSATION
$21 - $24 / Hour (depending on work history and experience)
AVAILABLE SHIFTS (working weekends and holidays are required)
- Day Shift (7:00am - 3:30pm)
- Swing Shift (3:00pm - 11:30pm)
- Overnight / Graveyard Shift (11:00pm - 7:30am)
RESPONSIBILITIES
- Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
- Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
- Obtain fire emergency information by ascertaining the nature and extent of the fire.
- Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required.
- Maintain quality results by following and enforcing standards and emergency protocols.
- Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
- Document actions by completing forms, reports, logs, and records.
- General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information
- No experience required. We will train you.
QUALIFICATIONS
- High School diploma or equivalent;
- Strong verbal and written communication skills
- Punctuality, organizational skills, and ability to prioritize and multi-task
- Work well under pressure and stressful situations; exhibit emotional control
- Ability to display a strong sense of urgency
- Bi-lingual or Spanish speaker a plus
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
- Overnight shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $21 - $24