Care Navigator/Case Manager

Job DescriptionPosition Title : Care Navigator / Case ManagerDepartment : Residential Health ServicesSchedule : M-F 8 : 30am-5 : 00pmPay : $28-$35Who we are : Nestled at the base of Cougar Mountain is a senior living community in Issaquah, Washington unlike any other in the East Seattle area : Timber Ridge at Talus. When our community of well-traveled, outdoor-loving seniors aren't visiting other parts of the world, you'll find them socializing over dinner, hiking a nearby trail or just enjoying the spectacular views. As the area's first Silver LEED-certified Life Plan Community, our campus and natural setting reflects our residents' love of the Pacific Northwest. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. We are currently seeking a Care Navigator / Case Manager to work in our Residential Health Services department.You will enjoy : Now Offering DailyPay! Life and disability insurance 401(k) with company match Health Savings Account & Flexible Savings Account Employee assistance program PTO and eight paid holidays Pet insurance and employee discounts (including wireless plan and retail discounts) Tuition reimbursement Free Lyft rides if needed, to and from the Issaquah Transit Center. Free Underground parking Free meals Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities. You will enjoy being part of a great team in a fun, engaging work environment.Who you are : Experience working with older adults required. Demonstrated experience and skills working with older adults and understanding the psycho-social and physical aspects of the aging process. Prefer graduates of formal programs in social work, medical assisting or experienced medical assistants, Home Health Aides or Certified Nursing Assistants. College graduates without experience also considered. Must have solid work ethic. Demonstrated skills using MS Office suite required. Must be neat, well-groomed and have a courteous, pleasant manner. Ability to understand and follow instructions in English, communicate clearly and effectively both orally and in writing.The Care Navigator / Case Manager is responsible for evaluating residents care needs while identifying and assisting them in navigating the available services that create the bridge between independent living and higher levels of care. They will promote a smooth transition between appropriate levels of care offered at the community by building relationships, solving problems and locating resources for residents transitioning throughout the continuum of care. The Care Navigator / Case Manager will also assist residents in facilitating their wellness and healthcare needs while ensuring integration into the community. They support Residential Health Services through follow up visits and wellness checks after incidents, hospitalizations, emergency room visits, etc. The Care Navigator / Case Manager builds connections with the residents, gaining trust, and providing emotional and psychosocial support through the aging process. They will facilitate communication with all key resources and stakeholders. Their ultimate goal is to guide the residents, family members and / or caregivers through successful health and wellness transitions in order to achieve the optimal level of wellbeing and appropriate level of care.Essential Job Duties : Follows up with Independent Living residents after medically significant incidents. Notifies families of hospitalization. Follows up with Independent Living residents after ER visits, hospital stays and SNF stays. Maintains communication with physicians, families and appropriate staff regarding resident changes, interacts with the resident and family members when a change in the residents' condition necessitates additional services or a physical move within the continuum of care. Assists residents and family members by offering support in dealing emotionally and psychosocially with the aging process and illnesses. Follows up with Independent Living residents who are subjects of Resident Concerns from fellow residents and from staff. Conducts Independent Living Resident functional and cognitive screens together with RHS Director. Coordinates and / or attends relative community meetings related to resident transitions / status updates, including but not limited to : Daily Health center Stand Up Meeting Care Conference Meetings Weekly Pipeline Weekly Medicare Meeting Documents observations, outcomes, recommendations for Pipeline meeting with Briarwood IDT. Produces pipeline report, provides relative feedback regarding pipeline. Maintains electronic files for each resident and assures confidentiality of all residents' information contained therein. Initiates proactive baseline gathering / wellness checks with Independent Living residents. Continuous evaluation of the physical, emotional and / or social needs of residents within community. Coordinates services with other departments and involves other departments in decisions as applicable. Educates residents and families on topics such as accessing and transitioning into and out of higher levels of care in the continuum, in-home care considerations and coordination, end of life considerations, advance directives, etc. When available, reports to the scene when Medics are called to Independent Living apartments. Contacts family. Steps in as Lead Navigator when Director is out of office.PHYSICAL REQUIREMENTS / WORKING CONDITIONS : Frequent standing, stooping, bending, stretching, squatting; may be exposed to blood and body fluids which may contain HIVE and / or HBV; must be able to transport residents via wheelchair. Must be able to stoop, bend, stretch, squat, stand, and walk for up to 50% of the work day. May be subjected to offensive odors and combative behavior. Must be able to lift and carry up to 20 lbs. frequently.

Salary : $28 - $35