What are the responsibilities and job description for the Administrative and Program Assistant position at Life Choices of Central Michigan?
Objective: The Administrative & Program Assistant creates a welcoming, Christ-centered environment for patients, clients, and donors. This role supports various services and manages administrative tasks to ensure the smooth operation of the center and help fulfill its mission.
Reports to: Chief Operating Officer (COO) and President/Chief Executive Officer (CEO)
Qualifications:
1. Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
2. Exhibit strong commitment and dedication to the pro-life position and sexual purity.
3. Agree with and be willing to uphold the Service Agreement and policies of LCCM.
4. Have a bachelor’s degree, preferably in a helping field, or related experience equivalent.
5. Have one year of experience as a volunteer in some ministry capacity.
6. Exhibit skill in interpersonal communication, public speaking, and problem solving.
7. Exhibit proficiency in basic computer skills including the usage of Microsoft Suite and Outlook and able to learn other relevant programs as required.
- Encourage and support a teamwork environment.
9. Be able to carry out responsibilities with little or no supervision.
Major Responsibilities:
I. Administration:
1. Handle general order of the office including answering phones in pleasant, professional manner and properly distributing paperwork either by paper or through HIPAA compliant software.
2. Handle routine calls that do not require CEO or COO assistance.
3. Follow all policies and procedures regarding intake and in-office duties.
4. Welcome clients/patients/donors and assess their needs in a professional, courteous manner.
5. Read and follow all office procedures.
6. Produce patient/client paperwork as required and help distribute it ahead of appointments and through online HIPAA compliant software program as needed.
7. Keep current on information in LCCM’s referral system and update referral information through bi annual review, make changes to resources as required or seek help from person who created the resource to make needed changes.
8. Assist staff members with projects as requested by CEO or COO.
9. Prepare, sort and maintain baby bottle donations as needed.
10. Make trips to the post office according to office needs.
11. Assist in donor mailings including mail merging requirements, envelope creation, etc.
12. Support donor stewardship through assistance in thank you notes or in other ways as requested.
II. Program Assistance
1. Send all client and patient appointment reminders in a timely manner.
2. Be cross trained to serve as a parenting instructor. Fill in as needed or be assigned to parenting clients as needed.
3. Serve as ultrasound witness who is there as a patient advocate and to assistant the nurse
sonographers.
4. If there are general medical clinic cleaning duties that are needed, be willing to assist as instructed and trained.
5. Monitor text communications and assist with follow up as requested by RNs, Director of Parenting
Programs, COO, and/or CEO.
6. Package diapers as required or help support volunteers as they package diapers.
7. Monitor and restock emergency diaper bin daily.
8. Serve at Drive thru Diapers when needed.
9. Assist with SHARE program paper resource needs – making booklets, helping with data entry if required, preparing materials as instructed by SHARE staff, etc.
10. Log all medical and educational patient and client evals or assist volunteer if there is one who can cover this need. Be sure these results are sorted by year and available to CEO and COO.
The Administrative Assistant shall receive a yearly written and oral evaluation by the CEO or COO each year.
The above describes the general nature of the job and is not an exhaustive list of all requirements, responsibilities and duties of this job.
I have received a copy of this job description. I understand, affirm and subscribe to the requirements, responsibilities and duties of this job.
