Receptionist

RECEPTIONIST POSITION DESCRIPTION

Objectives of the position:

· The Receptionist will present a pleasant public face at the front desk of LCR and help direct clients and visitors.

· Is responsible for answering all telephone calls, scheduling client appointments, and related administrative duties.

• Fluent Bilingual English/Spanish.

· This is a full-time position according to a regular schedule established by the Executive Director.

Minimum Qualifications:

• Agreement with and willingness to uphold the Statement of Principle, Statement of Faith, Mission Statement, LCR Commitment of Care and Competence, and LCR policies and procedures.
• Minimum of a high school diploma or equivalent.
• Ability to respect and keep information confidential.
• Has a friendly, clearly understood voice.
• Ability to work well with the public.
• Knowledge of computers and relevant software applications.
• Adequate keyboarding skills.
• Ability to multi-task.
• Ability to carry out responsibilities with little supervision.
• Fluent Bilingual English/Spanish.
• Must be an active, practicing Christian with a strong commitment to the teachings of the Bible.

Essential Functions:

I. Client Services

• Maintain presence at the reception desk throughout shift.

· Serves visitors by greeting, welcoming, and directing them appropriately with clear and courteous instructions; notifies LCR personnel of client arrival; maintains security and telecommunications system.

• Schedule client appointments.
• Work with clients to complete intake forms through electronic communications.
• Perform follow-up calls to all Spanish-speaking Clients and record correspondence

II. Administration

• Maintain a professional appearance (dress is business casual), the reception area and waiting room.
• Handle general questions about LCR ministry or offer brochures with LCR information.

· Use a client database or other designated software for record keeping and appointment scheduling, diligently reminding clients of appointments via text or phone.

• Answers phone. Takes messages and transfer calls to the appropriate staff.

· Copies client documents and IDs, prepares additional folders.

· Receives material donations and has donors complete the Tax Receipt form. Update the database with donation information and generate appropriate thank-you acknowledgments.

• Assist with Center projects at the reception desk as time allows.
• Attend staff meetings concerning the general ministry of LCR.

III. Additional Information/Duties

· Responsible for opening and closing of the building(s).

· The Receptionist shall assume any other responsibilities deemed necessary by the Client Services Director and Executive Director only.

· The Receptionist is expected to attend major fund-raising events and be available to help as directed by the Executive Director.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person