NMCI Help Desk Specialist

NMCI Help Desk Specialist

Position Summary:

As NMCI Help Desk Specialist, you will provide NMCI technical support to NSWCPD Users. Work is located at Naval Surface Warfare Center Philadelphia Division (Philadelphia, PA).

Clearance Requirement:

• Must be a US Citizen with a Secret security clearance
  
  

Essential Functions and Responsibilities:

• Provide RDT&E and NMCI server/desktop
• Provide installation, configuration, troubleshooting, patching, and problem resolution for client workstations.
• Provide installation, configuration, troubleshooting, problem resolution and backups of VMware virtual infrastructure.
• Provide installation, configuration, integration, file backups, troubleshooting and problem resolution.
• Assist the Government in managing life cycle requirements.
• Perform routine audits of systems and software, adding, removing, or updating user accounts information, resetting passwords.
• Answer technical queries, maintaining security posture, monitor system security, documenting system configuration, and conduct performance tuning.
• Support servers and Windows Active Directory domain for PKI authentication. Support use of alternate authentication procedures for administrative access to servers.
• Support configuration change documentation and control processes
• Apply secure configurations (e.g. DISA Secure Technical Implementation Guidance (STIG)), including the documentation and retention of objective quality evidence of the applied configuration
• Analyze event logs on all servers and apply corrective actions when necessary to ensure all servers are operational
• Troubleshoot user problems to determine whether they are hardware, software, procedural, or communication related and provide timely resolution
• Log and track service desk tickets using NSWCPD Philadelphia Help Desk software; maintain historical records and related problem documentation
• Address all assigned service desk tickets in a timely and efficient manner
• Document instances of server equipment or component failure, repair, installation, and removal using NSWCPD Philadelphia Help Desk software.
• Monitor server systems on a daily basis to find and correct problems with disk usage, hardware, and software
• Liaise with third-party support and server equipment vendors to resolve outstanding server issues
  
  

Required Education, Skills, and Experience:

• Must have an Associate's degree in a computer related field
• Must have an IAT lvl 1 (A CE, Network CE, CCNA Security, etc.) certification
• Three (3) years' experience interfacing with users who perform systems and software engineering. Individual shall have experience with IT service desk workflows and supporting applications including remote support tools and ticket management tools. Experience shall demonstrate efficient and proper record keeping of reported incidents and associated resolutions.
• Experience with Windows and Linux Operating Systems
• Problem solving and troubleshooting skills
• Good verbal and written communication skills, including the ability to describe technical implementations
• Organize work activities to ensure timely completion of assigned responsibilities
• Create/describe work activity estimates, progress and issues
• Motivated, self-starter who is able to thrive in a fast, rapidly changing environment
• Desire to learn
• Foster positive work relationships with customers, co-workers, and visitors
  
  

Preferred Skills and Experience:

• Advanced certifications such as RHCE, MCSE, VMWare etc.
  
  

Physical Demands and Expectations:

• Regular physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 pounds), and standing; occasional prolonged sitting
• Ability to speak, read, hear and write, with or without assistance
• Ability to use phone and computer systems, copier, fax and other office equipment
  
  

This position description represents a summary of the major components and requirements of the outlined job. Other duties and responsibilities may be assigned or required as business needs dictate. Questions regarding this description should immediately be addressed to the department manager or to Human Resources.

LIFE CYCLE ENGINEERING

Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way”, which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work” in Engineering and in many states and local communities in which we work! Learn more below and at www.lce.com.

Mission

Our mission is to enable people and organizations to achieve their full potential.

As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential.

Culture

Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success.

Benefits

• Affordable Medical/Dental/Vision Plans for employees and their families
• Free Employee Life and Disability Insurance, with supplemental coverage options available
• Health Savings Account and Flexible Savings Account options
• Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP)
• Paid Vacation, Holiday, Sick Leave
• Continuing Education and Professional Development programs at all levels
• Flexible Schedules and Relaxed Dress Code
• Employer-sponsored events, social collaboration, and open communication
• Free access to an extensive online training library, including certification prep
• Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more…
  
  

*Benefits may vary by business unit and location. https://www.lce.com/why-work-at-lce/#benefits

Life Cycle Engineering (LCE) shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that LCE take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state law. In addition, LCE will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. LCE shall also abide by the requirements of 29 CFR Part 471, Appendix A.