What are the responsibilities and job description for the DIRECTOR OF OPERATIONS position at Life EMS Ambulance?
SUMMARY :
Responsible for oversight of daily operations of a designated service area to ensure we are being efficient and effective in meeting our customers as well as the community's needs through adequate staffing, adequate availability of vehicles, and adequate provisions of supplies and equipment in the field.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Ensures internal and external customer happiness.
- Directs all ambulance and related operations activities, including working closely with the Control Center to ensure effective use of all resources.
- Establishes, reviews, and maintains procedures to ensure maximum quality and effectiveness in ambulance service delivery.
- Cultivates partnerships with public and private organizations, including other public safety agencies, to improve the efficiency of service delivery.
- Serves as an associate advocate while maintaining positive professional associate relations within areas of responsibility.
- Provides written and oral presentations to governmental entities, media, regulatory bodies, and other stakeholders.
- Establishes operational goals and objectives and evaluates achievement of those goals.
- Staffs an ambulance in a clinical role when necessary to maintain operational efficiency and provides clinical leadership for mass casualty events including staffing of incident command and / or emergency operations center (EOC) as the situation requires.
- Assists in the development of annual departmental budget(s) and is responsible for operating according to approved budgets.
- Responsible for preparation of department proposals for generating and increasing revenues, establishing appropriate inventory control measures, and preparing and implementing public relation efforts and marketing campaigns.
- Assists with associate recruitment and interviewing process as needed.
- Assists and supports other departments, such as Control Center, Billing, Health and Safety, and Education in completing their specific department goals.
- Provides updates to the Vice President of Resource Delivery on status of and deviations from planned programs.
- Makes recommendations to the Vice President of Resource Delivery for improvements in policies, procedures, operations and programs.
- Other roles and responsibilities as assigned.
QUALIFICATIONS / SKILLS & KNOWLEDGE REQUIREMENTS :
PHYSICAL DEMANDS : While performing the duties of this job, the associate is required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance visions, color visions, peripheral vision, depth perception and the ability to adjust focus. The associates must also do the following :
