What are the responsibilities and job description for the Customer Experience Associate (Remote) position at Life Force?
Lifeforce is the largest longevity medicine program in the U.S. and the future of proactive care. We've built the first comprehensive proactive health program combining diagnostics, doctors, coaches, and science-backed longevity therapies.
We are hiring a Customer Experience Associate with a passion for health and wellness who will work alongside our clinical and diagnostic teams. You'll work to build relationships with our members and understand their unique goals and needs. You'll go above and beyond to solve problems, navigate them smoothly through our process, and educate them on how our diagnostic tests, supplements, pharmaceuticals, and expert care combine to support their peak health. This role represents an amazing opportunity for an ambitious associate with a passion and gift for delivering high-touch, ongoing member support.
Responsibilities will include :
- Respond to customer inquiries across email, phone, SMS and other messaging systems with excellent tone, grammar and spelling for written communications
- Actively engage new subscribers and members as needed to ensure they convert successfully, receive an exceptional onboarding, and have ongoing support throughout the duration of their membership
- Anticipate and address member concerns with empathy, delivering an exceptional customer journey.
- Resolve issues in a personalized, accurate and timely manner
- Provide concierge experience to our customers by offering advice related to products and services
- Become an expert in all Lifeforce systems, processes, products and service offerings and maintain up-to-date knowledge in a fast-changing environment
- Complete trainings and up-trainings as-needed
- Maintain highest level of discretion when dealing with customer issues
- Strive to meet and exceed structured performance targets
- Report on customer trends and feedback
- Complete occasional overtime when needed by the business to maintain SLAs
You should get in touch if you have :
What we offer :
19 - $22 an hour
Hourly : $19-22 / hr commensurate with experience.
Please note that job scams are on the rise. If you are contacted for this role, it will be from a team member with an email address domain of @mylifeforce.com. Our company does not use Microsoft Teams and will never ask you to disclose your banking information.
LI-Remote
Salary : $19 - $22