Chinese Bilingual Patient Coordinator

High-impact patient role with competitive Pay and Benefits serving the Chinese-speaking community!

The ideal candidate for the role will have a patient-centric attitude, speak fluent Mandarin Chinese, and experience in patient coordination, customer service, or sales in healthcare settings.

Position Details:

We are currently seeking an experienced professional to join our Irvine headquarters in caring for and supporting our new patients. Our Patient Coordinators create the first impression patients have with our organization and a critical part of their patient experience. Specialized team members may be selected to work primarily with international patients or Third Party Reproductive cases including the use of sperm and egg donors as well as gestational carriers or surrogates.

The Patient Coordinator will work closely with their teammates to be responsible for many aspects of patient experience and general business operations including patient management, scheduling, consultation, onboarding and call support, among a variety of others. Patient Coordinators are the backbone of clinical administration and a crucial part of helping prospective parents on their fertility journeys.

Benefits:

• Health, dental, and vision insurance plans
• Paid time off and sick days
• 401K plans available for tenured employees
• Life insurance plans
• Company trips, events, activities, and banquets
• Leadership and development opportunities

Qualifications:

• Conversational fluency in Mandarin is required, reading and typing proficiency strongly preferred, familiarity with medical terminology is ideal
• Ideally 1 years prior work experience in medical office setting e.g., reception / front desk / medical assistant / care coordinator experience
• Alternatively, strong customer service / sales experience is a plus
• Familiarity with medical terminology and ideally ICD codes is preferred not required
• Familiarity with EMR software and patient scheduling is a plus
• Local to the Irvine area for interview, evaluation period

Responsibilities:

• Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
• Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs
• Deliver the highest standard of patient service and a supremely courteous and professional experience
• Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for
• Collaborate with team members to improve individual and department performance
• Coordinate with leadership and other departments to address patient feedback and resolve patient questions
• Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
• Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements

About Life IVF Center:

Life IVF Center is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Candidate Traits:

• Strong desire to help patients, passion for healthcare and supporting others
• Warm and friendly personality that is encouraging to teammates and potentially sensitive patients
• Outstanding verbal communication skills with compassion, professionalism, and courtesy
• Proactive and always eager to create positive changes for patients, teammates, and the organization
• Quick learner with ability to adapt to ambiguity and problem solve independently
• Humble team player that is comfortable working with diverse patients and colleagues