What are the responsibilities and job description for the Director of Clinical Services - Shoreview, MN position at Life Link III?
Director of Clinical Services
Who Are We:
Life Link III is a nationally recognized leader in air medical transport. Our top priority is safety and doing what is best for the patients we serve. We strive to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operations control specialists and communication center specialists so we can provide uncompromising care to the communities we live and work in. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.
Position Summary:
The Director of Clinical Services reports to the Chief Medical Officer (CMO) and works remotely and out of Life Link III’s administrative offices in Shoreview, MN. The Director of Clinical Services fulfills administrative duties as well as the technical activities necessary to ensure responsiveness to Life Link III’s mission and values. Ensures a safe and efficient physical environment; oversees a highly trained clinical services staff by collaborating with the Education team; establishes a problem identification and resolution system and assists with the facilitation of a comprehensive marketing and public relations plan in conjunction with the Life Link III Executive Leadership Team. Provides direct supervision to the Regional Clinical Managers (RCMs) and the Clinical Logistics Specialist. Embraces and lives out Life Link III’s mission and values.
What we are Looking for:
- Bachelor's Degree in Healthcare, Business, or related major or 4 years of equivalent work experience required.
- Registered Nurse or certified Paramedic, licensed in Minnesota and Wisconsin.
- Excellent public speaking, writing, training, strategic leadership, and negotiating skills and used to having poise under pressure.
- Experience and knowledge of effective management, supervisory, and conflict resolution skills of a critical care services air medical staff that operates in a geographically dispersed environment.
- Excellent public, employee, and customer relations skills.
- Ability to negotiate and establish effective working relationships with vendors, customers, and staff with a keen eye for running consistent operating processes, procedures, and programs throughout the various bases and within the clinical care services staff.
- Experience with continuous quality improvement. Knowledge of Commission on Accreditation of Medical Transport Systems (CAMTS) standards is required.
- Demonstrates the ability to manage Life Link III operations that meet or exceed industry standards.
- Strong customer service skills even under adverse conditions
- Able to bring a track record of making sound decisions, managing multiple priorities with appropriate prioritizing; and the ability to effectively communicate.
- Track record of professional performance and commitment, which is aligned with the values and mission of Life Link III and sponsor organizations.
Preferred Qualifications:
- Master's Degree in Healthcare or Business preferred.
- Solid experience with large air medical transportation programs
- Experience and knowledge of state-of-the-art emergency air clinical services, programs, and leading-edge communication services, systems, and technology preferred
Typical Responsibilities:
- Collaborates with RCMs and Partner Engagement Managers to achieve quality relationships with hospitals that foster continued mutual growth and patient referrals.
- Oversees and ensures clinical projects/improvements/changes and ideas of the RCM team are prioritized and vetted by necessity and implementation is tracked for effectiveness.
- Serves as point of contact to key hospital leadership.
- Actively participates in base expansions and strategic initiatives.
- Collaborates with education to ensure that quality initiatives and outcome data drive education.
- Actively participates in the Clinical Quality Assurance program through manager-level clinical chart reviews, ensuring feedback is provided and loops are closed.
- Presents chart reviews at Medical Director and Quality meetings.
- Communicates expectations of chart reviews by defining the purpose and opportunities for improvement through clinical practice or crew feedback.
- Works closely with CMO, Medical Directors, RCM team, IT, and Clinical Education to develop and implement robust quality metric systems including clinical excellence and individual performance
- Collaborates with all departments to ensure compliance and consistency in all CAMTS categories.
- Works closely with CMO, the Clinical Education team and IT to gather, interpret, track, deliver quality metrics of GAMUT.
- Works closely with CMO and Clinical Education team in to continuously improve the SIM/Education Center and the clinician onboarding program
- Work closely with the CMO and Human Resources to develop and continuously evaluate a clinical mentor program
- Participates in the interview process for the selection of key clinical leadership positions (RCMs, Educators, Base leads, etc.)
- Supervisory
- Provides direct supervision to the RCMs and Clinical Logistics Specialist.
- Conduct one-on-one meetings with individual RCMs and Clinical Logistics Specialist
- Maintains consistency among RCMs and manages the overall performance of the RCM team
- Assists RCMs with onboarding, interviews, and coaching of staff as needed.
- Collaborates with Senior Director of Education and the Clinical Education department to ensure consistency from clinical leadership down to the front-line clinical staff.
- Actively participates in RCM team meetings and projects
- Leads and provides continuous improvement for the onboarding program for new RCMs.
- Serves as the liaison between the RCMs and the CMO and other Medical Directors to ensure clinical best practice
- Oversees the Clinical Logistics Specialist to ensure the effective optimization, scheduling, and equity of clinicians' schedules
- Draft, revise, and maintain clinical policies in collaboration with other departments, following compliance and other regulatory guidelines/laws
- Administrative duties associated with day-to-day success of the clinical team
- Responsible for preparing the annual budget for Clinical Services
- Tracks and approves expenses within budget guidelines
- Collaborates on projects with interdepartmental teams
- Collaborate with the CMO and other management to develop clinical program goals
- Provide oversight and leadership for clinical projects
What We Offer:
- We are committed to developing your talents through engaging work and access to an annual Professional Development Fund
- Compensation: $133,113.24 - $177,484.32 (Depending on Experience)
- Insurance starting the first of the month after date of hire:
- Medical Insurance through Health Partners
- Dental Insurance through Health Partners
- Vision Insurance through VSP
- Flexible Spending Account
- Health Savings (HSA) on qualified plans plus an employer match
- Employer Matching Retirement Plan with no vesting schedule
- Great time off benefits
- Life and AD&D insurance
- Short- and Long-Term Disability Insurance
- Critical Illness insurance
- Accident insurance
- Annual Professional Development Fund
Competencies:
Driven to Execute — Develops and implements systems designed to maximize personal, team, and organizational success. Achieving quantifiable and measurable results across a variety of tasks despite obstacles, risks, distractions, or pressure.
Talent developer — Recognizes that staff development is an essential building block for organizational success. Establishes performance goals and objectives, monitors progress against agreed-upon metrics, and provides accurate behavioral feedback in a manner that maintains self‐esteem.
Transformational Leader — Creates and maintains a high level of energy, instills pride, and sustains a vision. Motivates and inspires the organization to achieve at the highest levels. Fosters an environment where staff is motivated to take on new challenges and provides sufficient support for their efforts.
Emotionally Intelligent — Demonstrates insight into the emotions and motivations that underlie human behavior and uses those insights to build effective relationships with others. Expresses self-awareness, personal responsibility, and confidence.
Executive Presence — Projects confidence, is comfortable in leadership roles, communicates clearly, with an ability to adjust communication to the audience, displays poise in group settings, is genuine, displays integrity, and gets results.
Handles Stress Appropriately — Aware of own triggers for stress, resilient and professionally manages stress.
Critical Reasoning — Able to define and solve complex problems, balance short- and long-term goals, able to link innovation with implementation, recognize assumptions, understand agendas, evaluate arguments, and use both intuition and data to form conclusions. Demonstrates sound decision-making and good judgment.
Tactical — Makes sound decisions by considering alternatives by assessing the potential risks and opportunities for patients and families, as well as the entire organization. Executes the organization’s strategy, objectives, and decisions promptly by prioritizing effectively, managing resources efficiently, and making timely decisions.
Learning Agile — Changes direction as appropriate based on new ideas, approaches, and strategies, excels at absorbing information from their experiences, and then extrapolating from those to navigate unfamiliar situations. Flexible, resourceful, adaptable, and thoughtful.
Stakeholder-focused — Pays attention to patient, customer, and external constituent needs, taking action to meet or exceed expectations. Implementing Life Link III’s mission, vision, and values with a focus on delivering an exceptional patient, customer, and external stakeholder experience.
Humility — Prefers not to promote themselves and seldom oversell their abilities. Open-minded, receptive of critical feedback, and willing to find ways to develop in areas that may be challenging for them. Would rather defer the spotlight to the contributions of others.
Positive Approach — Takes an optimistic view of employees and customers. Assumes positive intent. Tends to offer trust to others until evidence proves otherwise.
Driving Innovation — Stimulates creative ideas and perspectives that challenge the status quo.
Holistic Focus – Takes an organizationally-centric approach; seeks win-wins for internal customers across all functions.
Collaboration — Develops collaborative relationships in order to facilitate current and future objectives.
Compliance/HIPAA:
Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.
Employment Status Requirements:
Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.
Salary : $133,113 - $177,484
