What are the responsibilities and job description for the Operations Control Specialist - Shoreview, MN position at Life Link III?
Operations Control Specialist – Shoreview, MN
Who Are We: Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program, and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome – demonstrated by our unwavering commitment to providing the highest level of care to our patients while on-board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.
Position Summary: Life Link III’s Operations Control Specialist emphasizes safety, excellence, and collaboration in its approach to realizing Life Link III’s mission and values.
Our Operations Control Specialist ensures all flights conducted by Life Link III meet established safety protocols and are in compliance with FAA regulations. The OCS works in conjunction with our Communication Specialists assuring coordination of all aspects of Life Link III transports. The OCS is responsible for communicating with flight crews, pilots in command (PIC), weather service, communication centers, hospitals, fixed-base operator (FBO) and other services.
Position Highlights:
- Coordinate with Communication Center Specialists and pilots when conditions indicate risk factors or weather place a base or area under risk
- Verify accuracy of all FAA documents
- Review all flight risk assessments as required with the pilot in command in accordance with all applicable rules and regulations
- Monitor and oversee safe conduct of flight operations
- Coordinate services needed for flights in progress (fuel, hangar space, flight authorizations through restricted areas)
- Provide weather updates to flights in progress
- Monitor crew duty time limitations, currency requirements, and aircraft status to assure compliance with Federal Aviation Regulations (FAR)
- Maintain currency of all operation manuals and regulatory requirements
- Understand and utilize all appropriate features of radio, telephone equipment, and other equipment updates as they are installed
- Responsible for supporting company Safety Management System activities
- Anticipates and meets the needs to both internal and external customers. Delivers high-quality products and services; committed to continuous improvement.
- Maintains a high standard of performance with an unwavering commitment to quality and operational practices.
- Ethical and authentic in work practices and job tasks doing what is best for our customers through process efficiency, organization efficiency, and accountability.
What We Are Looking For:
- High school diploma or equivalent
- Knowledge of FAA and other regulatory requirements
- 2 years’ experience as helicopter or airplane pilot, flight navigator, air traffic controller (ATC), meteorologist, or air ambulance communication center flight follower required
- Team oriented and work effectively with customers
- Professional and efficient written and oral communication skills
- Demonstrated ability to read and interpret aviation weather information
- Must be able to respond quickly and prioritize tasks
- Ability to work scheduled overnight shifts
- Proficient in use of Microsoft Office applications and daily computer use
- Knowledgeable in the principles and applications of air medical resource management
- Build a working knowledge of CFR 14, 135, and Life Link III’s General Operations Manual (GOM)
- FAA Commercial/Instrument certificate preferred
- FAA Dispatcher certificate preferred
- Other duties as assigned.
What We Offer:
- We are committed to developing your talents through engaging work and access to an annual Professional Development Fund
- Compensation: $31.93/hr to $33.89 (depending on experience)
- Insurance starting the first of the month after date of hire:
- Medical Insurance through Health Partners
- Dental Insurance through Health Partners
- Vision Insurance through VSP
- Flexible Spending Account
- Health Savings (HSA) on qualified plans plus an employer match
- Employer Matching Retirement Plan with no vesting schedule
- Competitive Paid Time Off to foster a work/life balance
- Life and AD&D insurance
- Short- and Long-Term Disability Insurance
- Critical Illness insurance
- Accident insurance
- Annual Professional Development Fund
Where We Are Located: Life Link III’s administrative offices are located at the in Shoreview, MN.
Physical Demands:
- Sitting for extended periods of time
- Standing or walking for extended periods of time
- Alternating sitting and standing at will
- Lifting and Carrying objects of various weights and sizes
- Pushing and/or Pulling objects of various weights and sizes
- Reaching Overhead
- Reaching at or below shoulder level
- Vision acuity intact and corrected if needed
- Fine Motor Skills
- Kneeling
- Bending
- Climbing
- Moving in, out and around small, restricted spaces
- Active ROM in Arms, Shoulders, Hips, Legs, Neck
- Extreme Weather Temperatures
- Driving
- Flying
- Passing Pre Employment Physical and Human Performance Exam Components
- Weight Maintenance according to Life Link III guidelines
Mental Demands:
- Professional Communication
- High Stress/High Acuity Tasks
- High Stress/High Acuity Patients
- Organization
- Prioritization
- Task Management
- Maintain Confidentiality
- Positive Attitude/Respectful Personality
- Integrity
- Critical Thinker
Compliance/HIPAA: Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.
Employment Status Requirements: Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.
Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, training, promotions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation and where all individuals can thrive professionally.
If you require any accommodations to apply or participate in our hiring process, please contact Life Link III human resources.
Salary : $32 - $34
