What are the responsibilities and job description for the Operations Control Specialist position at Life Link III?
Operations Control Specialist – Shoreview, MN
Who Are We: Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program, and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome – demonstrated by our unwavering commitment to providing the highest level of care to our patients while on-board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.
Position Summary: Life Link III’s Operations Control Specialist emphasizes safety, excellence, and collaboration in its approach to realizing Life Link III’s mission and values.
Our Operations Control Specialist ensures all flights conducted by Life Link III meet established safety protocols and are in compliance with FAA regulations. The OCS works in conjunction with our Communication Specialists assuring coordination of all aspects of Life Link III transports. The OCS is responsible for communicating with flight crews, pilots in command (PIC), weather service, communication centers, hospitals, fixed-base operator (FBO) and other services.
Position Highlights:
- Coordinate with Communication Center Specialists and pilots when conditions indicate risk factors or weather place a base or area under risk
- Verify accuracy of all FAA documents
- Review all flight risk assessments as required with the pilot in command in accordance with all applicable rules and regulations
- Monitor and oversee safe conduct of flight operations
- Coordinate services needed for flights in progress (fuel, hangar space, flight authorizations through restricted areas)
- Provide weather updates to flights in progress
- Monitor crew duty time limitations, currency requirements, and aircraft status to assure compliance with Federal Aviation Regulations (FAR)
- Maintain currency of all operation manuals and regulatory requirements
- Understand and utilize all appropriate features of radio, telephone equipment, and other equipment updates as they are installed
- Responsible for supporting company Safety Management System activities
- Anticipates and meets the needs to both internal and external customers. Delivers high-quality products and services; committed to continuous improvement.
- Maintains a high standard of performance with an unwavering commitment to quality and operational practices.
- Ethical and authentic in work practices and job tasks doing what is best for our customers through process efficiency, organization efficiency, and accountability.
What We Are Looking For:
- High school diploma or equivalent
- Knowledge of FAA and other regulatory requirements
- 2 years’ experience as helicopter or airplane pilot, flight navigator, air traffic controller (ATC), meteorologist, or air ambulance communication center flight follower required
- Team oriented and work effectively with customers
- Professional and efficient written and oral communication skills
- Demonstrated ability to read and interpret aviation weather information
- Must be able to respond quickly and prioritize tasks
- Ability to work scheduled overnight shifts
- Proficient in use of Microsoft Office applications and daily computer use
- Knowledgeable in the principles and applications of air medical resource management
- Build a working knowledge of CFR 14, 135, and Life Link III’s General Operations Manual (GOM)
- FAA Commercial/Instrument certificate preferred
- FAA Dispatcher certificate preferred
- Other duties as assigned.
What We Offer:
- We are committed to developing your talents as a key contributor to our Flight Operations team through engaging work and access to annual Professional Development Fund
- Starting pay ranges from $31.93/hr to $33.89 and based on relevant experience
- Opportunity to grow
- Competitive Health Benefits
- Employer Matching HSA on qualified plans
- Employer Matching Retirement Plan with no vesting schedule
- Competitive Paid Time Off to foster a work/life balance
Where We Are Located: Life Link III's Shoreview, MN office and the Anoka, MN FBO.
Physical Demands:
- Sitting for extended periods of time
- Standing or walking for extended periods of time
- Alternating sitting and standing at will
- Lifting and Carrying objects
- Pushing and/or Pulling
- Reaching Overhead
- Reaching at or below shoulder level
- Keyboard typing
- Writing
- Kneeling
- Bending
- Climbing Stairs
Mental Demands:
- Professional Communication
- High Stress/High Acuity Tasks
- Organization
- Prioritization
- Task Management
- Maintain Confidentiality
- Positive Attitude/ Respectful Personality
- Integrity
- Critical Thinker
Compliance/HIPAA: Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.
Employment Status Requirements: Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.
Salary : $32 - $34
