Center Administrator

About LIFE Pittsburgh

LIFE Pittsburgh, a growing nonprofit organization with approximately 400 employees, is a community-based alternative to nursing home care and assisted living. Through the LIFE Pittsburgh program, frail older adults can remain in their own home and receive a coordinated plan of care that enables them to maintain their independence and enjoy a safe and active life in the community. Our health teams of geriatric physicians and nurse practitioners, nurses, social workers, rehabilitation specialists and other health care professionals assess our Participants' needs and desires, plan and approve services with them and their family or caregiver, monitor for changes and provide timely interventions. Primary care and community services are provided through our Day Health Centers and through our in-home program according to an individual Participant's needs.

What We Offer

Rich Benefits Package including Medical, Dental, and Vision

401(k) with Company Match, vested immediately.

Life Insurance

Want to further your education? We offer Tuition Reimbursement!

Paid Time Off – Grows every pay period and rolls over into new year!

Job Summary

The Center Administrator is responsible for the day to day operations, administration and coordination of care delivered as described in the individual Plan of Care for each LIFE Pittsburgh Participant. The Center Administrator will facilitate, coordinate and manage the IDT care process to ensure decisions are guided by the Participant’s goals of care and are consistent with the PACE model concepts. The care provided per the PACE model of care is not confined to a location but extended to the Participant in whatever setting in which the Participant resides (i.e.: home, nursing facility, hospital or other location.) The PACE model calls for the program to not relinquish the care of the Participant while enrolled in LIFE Pittsburgh.

Essential Functions

• Demonstrates and reflects a commitment to the mission and core values of LIFE Pittsburgh to support the elderly in maintaining their dignity and independence in the community.
• Ensures the coordination, implementation and evaluation of the plan of care through the interdisciplinary team. Provides direct leadership by facilitation and scheduling of the IDT and Plan of care meetings and ensure that the documentation of the team meetings and the POC are accurate and meeting professional and regulatory standards.
• Provides leadership for the IDT members for both their personal and professional development in the work provided by LIFE Pittsburgh. Provides continuous direction and development for the PACE team decision making process as well as the discipline specific approaches consistent with the philosophy of well inform participant self-determination and decision making. (via one on mentoring, utilization of the LP education department for supportive education, HR for appropriate mentoring, and seeks external support for discipline specific education when appropriate with support of organization).
• Requires the members of the IDT to provide the highest standard of care possible adhering to the professional quality standards set by LIFE Pittsburgh, regulatory agencies, and licensure. Ensures direct leadership and mentoring / training when deficits noted with regard to the above. (both for direct reports and otherwise).
• Ensures individual accountability toward follow through of assessment, implementation and evaluation of the Plan of care to ensure appropriate assessment-based resource allocation in collaboration with the administrative and management teams, participates in the development and maintenance of policies and procedures of operations. (ie, setting clear expectations with staff, monitoring work performed via care plan interventions and individual follow up, soliciting participant and caregiver feedback, soliciting feedback from staff and co- workers).
• Monitors center based budgetary spending throughout the fiscal year via departmental financial statements and reporting. Investigates and reports to the various noted trends and variances in the budget. (ie, stock and food supplies, participant allocated needs, inpatient utilization, nursing home costs). Provides analytical and insightful contributions to budgeting processes and demonstrates and acute awareness of the financial impact of team based allocations by always focusing on the need of the participant (and provides one on one and team education via the PACE model regarding allocations and noted trends to focus on participant need and appropriate allocation).
• Participates in the quality program collaboratively to measure operational quality, participant satisfaction and team performance on established protocols and policy in place. (IDT communication, satisfaction surveys). Responsible to fulfill the requirements of grievance and appeal program, services requests and other key performance initiatives. (ie, occurrence reports, caregiver and participant follow up and team discussions and facilitation). Works with Regional Director to consistently evaluate and propose new and innovative quality indicators to monitor performance.
• Responsible for hiring, mentoring, training and management of the PACE team members to ensure a team of competent, participant focused and high performing IDT members that promote the holistic and inclusive care delivery to PACE participants.
• Directs, facilitates and consistently evaluates job performance of staff ensuring the continuous provision of safe and quality care, including periodic and timely annual evaluations of employee performance. Provides interim feedback for performance of the team members on a consistent basis to promote relationship building, rapport, and competent discipline performance. Works with Human Resources directly when indicated for intervention when appropriate.
• Ensures collaboration with internal and external customers and contractors to assure that quality care is provided to Participants (ie, vendors, building management, and consultants). Communicates and interacts with outside official sources. (ie, APS, ombudsman, state and federal surveyors) in a way that promotes the mission of LIFE Pittsburgh as an organization that maintains the quality, dignity and autonomy of participant’s lives.
• Assists with follow up and mentoring of homecare staff to ensure appropriate knowledge of participant care needs in collaboration with the Community Care Supervisor and Homecare departments. Remains knowledgeable on allocated homecare services and schedules to allow for care needs to be communicated and known and to ensure needs remains met and appropriate (to caregivers and the IDT).
• Demonstrates the ability to adjust communication style effectively in order to ensure clear and positive exchange of information that promotes and supports cohesiveness, information sharing, collaboration and consensus. Communicates with caregivers and participants on a regular and ongoing to build rapport and explain functional performance.
• Provides services promptly, exercises tact, patience and courtesy at all times and conducts themselves in a professional manner with Participants, families, co-workers and any externalcontacts. As a reprehensive of LIFE Pittsburgh, promotes goodwill and confidence in our Participants, staff, vendors, visitors and the general public.
• Proactively maintains requirements for the position (e.g., access of a vehicle, valid driver’s license and auto insurance, annual TB, bi-annual physical, etc) and maintains compliance with educational requirements (e.g., Fire Safety, Infection Control, Annual Training, Safe Mobility).

Knowledge /Skills / Abilities

• Ability to obtain and interpret information in terms of the specific needs of the Participant served.
• Ability to hire, orient and manage professional and entry level staff through mentoring and coaching.
• Ability to be analytical and critical in the evaluation of center and team operations.
• Frequently required to manage many details within a fast-paced environment.
• Thorough working knowledge of supporting cognitively impaired seniors and their families to deal with sensitive issues and facilitate problem solving.
• Possesses the knowledge of the human growth and development, in particular the aging process, of the Participants served.
• Understands the range of treatment needed to serve LIFE Participants.
• Ability to multi-task, problem solve complex situations, and navigate through conflicts that arise to achieve resolution.
• Good verbal and written communication skills.
• Ability to work independently when appropriate, and also work as a strong partner with a multidisciplinary team.

Required Certification/License

• Valid Driver’s license and automobile insurance (must have vehicle for travel)

Education/Experience

• Bachelor’s degree in a healthcare related field, Master’s Degree strongly preferred, or 1-3 years of experience in an interdisciplinary or supervisory role in a PACE or related environment.
• Minimum of (1) year experience working with the elderly in a community setting and relating to the geriatric population and their family members.
• Prior management experience preferably in a multidisciplinary or care team environment strongly preferred.