Development Operations Manager

About Life Science Cares 

Life Science Cares activates the financial and human capital of the life sciences industry and partners with nonprofits to disrupt the cycle of poverty and inequality in our communities. We envision all of our neighbors having access to basic needs, access to education, and access to opportunity. 

Life Science Cares was founded nearly nine years ago to combat poverty and the disparities that surround us. Through Life Science Cares we provide a platform for life science companies and their employees to efficiently invest their time and resources to reduce the burden of poverty. Working in partnership with community-based nonprofit organizations and other key stakeholders, we invest in and build programs to provide access to basic needs, access to education, and access to opportunity.

Life Science Cares is an equal-opportunity employer that supports and celebrates diversity. As such, we are committed to creating an inclusive environment for all employees, partners, and stakeholders. We believe our workplace and communities thrive when we actively promote Diversity, Equity, Inclusion, and Justice in all we do. 

If you’re interested in working at a fast-growing nonprofit organization while harnessing the life science industry’s resources to fight poverty, this is the opportunity for you. The Development Operations Manager is a key member of the National Development team, responsible for overseeing the operational and technological infrastructure that powers Life Science Cares’ fundraising and donor engagement efforts. 

Reports To: Reporting to the Chief Development Officer, this role will ensure efficient systems, processes, and data management to maximize fundraising outcomes, improve donor experiences, and support the overall development strategy across the organization. The ideal candidate is an analytical, detail-oriented professional with strong leadership skills and a passion for advancing nonprofit missions through operational excellence.

Key Responsibilities

Gift Processing, Acknowledgement, and Collaboration

• Oversee the gift processing function for the National Development team, ensuring timely, accurate recording and acknowledgment of all contributions.
• Manage and optimize systems for tracking and processing gifts across multiple channels, including online, mail, events, and workplace giving.
• Collaborate with the finance team to ensure accurate monthly reconciliation of gift data with financial records.
• Develop and maintain acknowledgment processes and ensure operational updates are made on an annual basis to ensure donors receive timely and personalized communications.
• Collaborate with affiliate development teams to align operation strategies, timely reconciliation, and accurate reporting.

Process Improvement, Database, and Technology Management

• Database administration lead, which includes overseeing the organization’s donor database to ensure accurate data entry, integrity, and segmentation.
• Lead system audits, updates, and integrations to improve functionality and support strategic fundraising initiatives.
• Seek out and lead relationships with vendors to implement and maintain new tools or platforms to support wealth screening, relationship mapping, and prospecting.
• Ensure adherence to nonprofit accounting standards, IRS regulations, and organizational policies.
• Support staff account in preparation for the annual audit, specifically as it relates to gathering donor/grant documentation, coordinating across affiliates, and ensuring recommendations are implemented.

Development Strategy, Reporting, and Analytics

• Develop and maintain dashboards and reports to track fundraising performance, donor engagement, and campaign effectiveness.
• Support the national annual fundraising plan by ensuring systems are optimized for campaign planning and execution, this could also include support on internal and external communications such as emails, social media, email newsletters, and annual reports.
• Provide actionable insights to the development team to drive decision-making and goal-setting.
• Gather and maintain, comprehensive information on prospects, including their philanthropic interests within Life Science Cares' key markets 
• Ensure compliance with donor privacy laws and reporting standards, including maintaining detailed documentation.

Qualifications

Required

• Bachelor’s degree in nonprofit management, business administration, information systems, or a related field.
• 5 years of experience in nonprofit development operations, including database management, gift processing, and fundraising operations.
• Demonstrated experience managing donor databases (e.g., Salesforce, Raiser’s Edge) and ensuring data integrity.
• Proficiency in gift processing workflows, including reconciling gift data with finance teams, and delivering timely acknowledgments.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Advanced proficiency with Excel for reporting and data analysis.
• Experience developing and implementing process improvements to optimize operational efficiency.
• Demonstrated communication skills with experience in coaching, training, and managing across and up to team members.
• Excellent organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills with a high level of attention to detail.
• A passion for Life Science Cares’ mission and an understanding of the unique challenges and opportunities within nonprofit fundraising.

Preferred Qualifications:

• 5 years of experience in an operations role within a nonprofit organization, preferably in development.
• Experience managing fundraising software integrations (e.g., online giving platforms, email marketing tools, finance systems).
• Experience with prospect research tools and donor segmentation strategies. Experience with Blackbaud Raiser’s Edge is a plus.
• Understanding of fundraising compliance, donor privacy laws, and financial reconciliation processes.
• Previous experience managing technology projects, including system migrations, audits, or software upgrades.

Compensation & Benefits

The salary range for this role is $75,000 - $85,000 based on experience. Life Science Cares offers a comprehensive benefits package, including medical, dental, and vision benefits, and 401(k) with employer match, as well as generous paid time off and flexible work schedules.

How to Apply

To apply, please submit a resume and cover letter outlining your qualifications and interest in the Development Operations Manager position to recruiting@lifesciencecares.org with the subject line in the following format: “Development Operations Manager [YOUR FULL NAME]. Applications will be reviewed on a rolling basis until the position is filled.

Life Science Cares is an equal-opportunity employer and values diversity in its workforce.