What are the responsibilities and job description for the Customer Success Manager position at LIFE SCIENCE OUTSOURCING INC?
Job Details
Company Description
(www.lso-inc.com) is in North Orange County in the city of Brea, California. Life Science Outsourcing, Inc (LSO) is a contract manufacturer of medical devices with in-built capabilities to offer clients full-service solutions through our six divisions. Clients rely on LSO to perform all activities required to introduce their products to market, from sourcing to drop shipping.
Are you an energetic, motivated, and articulate team player who is passionate about account management and customer success?
If so, you might be the perfect candidate we are looking for!
We are seeking to hire a skilled Customer Success Manager who will be responsible for building and maintaining relationships with our most important clients.
Our ideal candidate is able to identify customer needs and passionate about exceeding client expectations.
We encourage you to submit a resume with salary requirements.
ESSENTIAL JOB DUTIES:
• Lead and manage an inside sales team focused on driving revenue from the existing install base
• Develop and implement sales strategies to grow install base revenue, focusing on customer retention and upsell opportunities.
• Oversee the order-to-cash process, ensuring timely and accurate order processing, invoicing, and payment collection.
• Manage order acknowledgments, ensuring clear communication with customers regarding order status and delivery timelines.
• Collaborate with customer support, service teams, and account managers to identify and pursue sales opportunities within the existing customer base.
• Monitor and analyze sales and operational metrics to optimize team performance and drive continuous improvement in both revenue growth and process efficiency.
• Ensure accurate and timely processing of sales orders, renewals, customer inquiries, and order fulfillment.
• Maintain strong relationships with key customers, ensuring high levels of satisfaction and addressing any order-related concerns or issues.
• Prepare and present regular reports on sales performance, operational efficiency, customer feedback, and market trends to senior leadership.
• Work closely with marketing to develop targeted campaigns and promotions to support sales efforts.
• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 5 years of experience in inside sales, sales operations, or account management, preferably in the life sciences contract manufacturing or automation industry.
• Proven experience in managing and growing revenue from an existing customer base.
• Strong understanding of the order-to-cash process, including order acknowledgment, invoicing, and payment collection.
• Strong leadership skills with experience in managing and developing sales teams.
• Excellent communication, organizational, and customer relationship management skills.
• Familiarity with CRM software, ERP systems, and sales analytics tools.
• Ability to work in a fast-paced environment and meet or exceed sales and operational targets
Qualifications
Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 5 years of experience in inside sales, sales operations, or account management, preferably in the life sciences contract manufacturing or automation industry.
• Proven experience in managing and growing revenue from an existing customer base.
• Strong understanding of the order-to-cash process, including order acknowledgment, invoicing, and payment collection.
• Strong leadership skills with experience in managing and developing sales teams.
• Excellent communication, organizational, and customer relationship management skills.
• Familiarity with CRM software, ERP systems, and sales analytics tools.
• Ability to work in a fast-paced environment and meet or exceed sales and operational targets
Nice to have:
- Solid understanding of technical processes related to contract manufacturing services to engage clients and close high-value deals.
- Selling customized product sales , tailoring solutions to meet client needs and specifications
- Capabilities to sell from design to industrialization
Nice to have – Sterilization, Packaging, Assembly and Kitting
Salary : $75,000 - $90,000
