What are the responsibilities and job description for the Customer Experience and Sales Team Lead position at Life Surge?
Job Title: Customer Experience and Sales Team Lead
Employment Type: Full Time, 40 hours/week
Reports to: Student Services Director
FLSA Status: Exempt
Who We Are
LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20 events and providing financial education to thousands around the nation, we do just that.
We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!
Opportunity
We are seeking a dynamic and results-driven Customer Experience and Sales Team Lead to lead our sales team and ensure exceptional customer satisfaction. The ideal candidate will be responsible for developing and implementing strategies to drive sales growth while also enhancing the overall customer experience. This role requires a strong combination of sales management, customer service, and leadership skills to effectively lead a high-performing team and exceed customer expectations.
Responsibilities
Develop and implement strategic sales plans to achieve company objectives and drive ticket sale growth.
Lead, coach, and motivate the sales team to achieve individual and team sales targets. Provide guidance, support, and training to enhance the team's performance and professional development
Oversee the end-to-end customer journey to ensure a seamless and positive experience at every touchpoint. Identify opportunities to enhance customer satisfaction and loyalty through personalized service and effective problem-solving.
Monitor sales metrics and key performance indicators (KPIs) to track progress towards sales goals and identify areas for improvement. Analyze sales data to identify trends, opportunities, and potential challenges.
Build and maintain strong relationships with key customers to understand their needs, address concerns, and identify opportunities for upselling
Collaborate cross-functionally with marketing, product development, and operations teams to align sales strategies with overall business objectives. Communicate effectively with internal stakeholders to ensure a cohesive approach to sales and customer experience management.
Drive continuous improvement initiatives to streamline processes, enhance efficiency, and optimize the customer experience.
Manage departmental budgets effectively, ensuring that resources are allocated appropriately to support sales and customer experience initiatives.
Qualifications
Proven experience in sales management, with a track record of achieving and exceeding sales targets.
Strong leadership and team-building skills, with the ability to inspire and motivate others to perform at their best.
Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal leadership.
Analytical mindset, with the ability to interpret sales data and market trends to inform strategic decision-making.
Proficiency in CRM software and other sales management tools.
Previous management experience in customer service-oriented role.
Job Benefits
Health, Dental, Vision, Life, Holiday and Paid Time Off.
Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.
LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.
