What are the responsibilities and job description for the Student Engagement Coordinator position at LIFE SURGE?
About the Role
We are seeking a Student Support Specialist to join our team! As the primary point of contact for users, you will be responsible for providing timely and effective support to address inquiries, resolve issues, and enhance the user experience on our platform.
Your key responsibilities will include:
- Providing prompt and professional responses to participants via phone, email, text chat, live chat, and other communication methods.
- Troubleshooting, evaluating, resolving, and triaging calls and support issues according to company guidelines.
- Ensuring all participants have access to applicable platforms, including Online Communities and online courses.
- Providing technical assistance with activities such as resetting passwords, software setup, and internet connectivity issues.
- Assisting with online classroom components, including event management, recordings, and instructor support.
- Providing feedback on the quality of online instructor delivery.
- Inputting data into student support tracking systems or CRM related to education and user support.
- Engaging in proactive communication efforts via outbound calls, texts, and emails to encourage participant engagement and attendance in in-person classes.
- Assisting with reporting requests and continuously seeking opportunities to improve customer support processes and overall efficiency.
