What are the responsibilities and job description for the Technical Support Professional position at Life Surge?
Our Mission
At LIFE SURGE, we strive to provide exceptional IT support and services that enable our organization to thrive in the industry of faith-based live events and financial education programs.
Job Summary
We are seeking an IT Support Specialist to join our team, responsible for delivering high-quality technical support to end-users, troubleshooting hardware and software issues, and collaborating with senior IT staff to ensure seamless system operations.
Main Responsibilities
- Deliver excellent customer service, addressing technical queries and resolving issues in a timely and professional manner.
- Perform thorough troubleshooting, identifying root causes of hardware and software problems.
- Collaborate with senior IT staff to develop effective solutions to complex technical issues.
- Implement and maintain software updates, ensuring systems remain secure and compatible.
- Document technical procedures and user guides to enhance self-help resources.
- Conduct regular system checks to identify performance and security risks.
Qualifications
- A strong foundation in computer science, IT, or a related field is essential.
- Proficiency in Microsoft Office applications and familiarity with operating systems (Windows, macOS, Linux).
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
About Our Company
LIFE SURGE is a dynamic organization committed to delivering exceptional faith-based live events and financial education programs. We foster a culture of innovation, collaboration, and mutual respect.
