What are the responsibilities and job description for the Membership Concierge position at Life Time, Inc.?
Job Profile Summary
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.
Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Key Responsibilities
Requirements
Preferred Requirements
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.
Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Key Responsibilities
- Operate as the first point of contact for members and guests entering the resort.
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
- Receive and facilitate incoming phone calls from members and guests.
- Maintain updated knowledge to appropriately educate all members and guests on club programming, events, pricing, and policies.
- Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
- Serve as the point of contact for new member acquisition and member retention interactions.
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
Requirements
- High School graduate or equivalent.
- Minimum of 1 year of customer service experience.
- Passion to serve others.
- Effective communication skills.
Preferred Requirements
- Bachelor's Degree in Hospitality.
