Concierge

Position Summary

The Concierge at MIORA Performance Longevity is the welcoming face of the clinic, responsible for creating a warm and inviting environment for all patients and visitors. With a charismatic and friendly demeanor, the Concierge ensures a seamless front desk experience, leaving a lasting positive impression. This role involves greeting patients with enthusiasm, managing appointment scheduling with precision, handling phone inquiries with care, and supporting the smooth operation of the clinic’s front desk—all while delivering exceptional customer service with passion and professionalism.

Job Duties/Responsibilities

Front Desk Management:

• Serve as the primary point of contact at the front desk, greeting patients and visitors with a friendly and professional demeanor.
• Manage daily front desk operations, ensuring the area is clean, organized, and well-maintained to create a welcoming environment.
• Provide excellent customer service by addressing patient concerns, answering questions, and ensuring that every interaction is handled with care and professionalism.
• Provide general information to patients and visitors about the clinic’s services, policies, and procedures.
• Answer incoming phone calls and respond to emails in a timely manner, addressing patient inquiries, appointment requests, and other general questions.
• Direct calls and messages to appropriate staff members, ensuring that patient concerns are resolved efficiently.
• Follow up with patients regarding appointment reminders, treatment plans, and other communication as needed.

Appointment Scheduling & Coordination:

• Schedule patient appointments, including initial consultations and follow-ups, using the clinic’s Electronic Medical Record (EMR) scheduling system.
• Confirm appointments with patients via phone, email, or text, and handle rescheduling requests promptly.
• Coordinate with medical providers to ensure that the appointment schedule runs smoothly, minimizing wait times and managing patient flow efficiently.

Patient Check-In & Check-Out:

• Greet patients upon arrival, verify their appointments, and assist with check-in processes, including collecting necessary paperwork and updating patient records.
• Handle patient check-outs by scheduling follow-up appointments, processing payments, and providing receipts or any required documentation.
• Ensure that patient information is accurately entered into the clinic’s electronic medical record (EMR) system.

Administrative Duties:

• Maintain accurate records of patient interactions, including appointment details, communications, and updates to patient information.
• Assist with managing inventory of front desk supplies, branded resources, and supplements.
• Perform general administrative tasks, such as filing, data entry, and supporting the clinic’s day-to-day operational needs.

Collaboration & Team Support:

• Work closely with the Clinic Leader, Medical Providers, and other staff to ensure smooth clinic operations and a cohesive patient experience.
• Participate in team meetings and provide input on how to improve front desk efficiency and patient satisfaction.
• Assist with additional duties as needed to support the clinic’s mission of delivering integrated healthcare solutions.

Minimum Required Qualifications   

• Excellent communication and interpersonal skills, with the ability to engage warmly and professionally with patients, staff, and visitors.
• Strong organizational skills and attention to detail, with the ability to handle multiple tasks in a fast-paced environment.
• Ability to manage front desk staffing and ensure proper coverage during clinic hours.
• Proficiency in using customer relationship management (CRM) systems, scheduling software, and other relevant tools.
• Ability to maintain confidentiality and handle sensitive patient information with professionalism.
• A positive, patient-centric attitude with the desire to provide a high-quality service experience.

Education:

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in a related field is a plus

Years of Experience:

• Previous experience in customer service, healthcare administration, or front desk roles is highly desirable.
• Experience with scheduling systems and electronic medical records (EMR) is a plus.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage 

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.