What are the responsibilities and job description for the General Manager - Framingham, MA (MetroWest) position at Life Time?
Description
Position Summary
Life Time champions a healthy and happy life for its members. As the nation’s only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive healthy living, healthy aging and healthy entertainment experience that goes well beyond fitness to encompass the entire spectrum of daily life for individuals, couples and families of all ages. We operate over 150+ fitness centers around the United States and Canada, most of which operate 7 days a week, 24 hours a day. Our innovative programs, world-class training, nutrition and holistic approach to wellness helps others towards a healthy way of life by engaging their areas of interest and helping them discover new ones. Join our team and showcase your leadership skills in our fast-paced health and fitness careers.
The General Manager position is a high-profile leadership position that is responsible for the club’s overall direction, coordination, operation, and success. The General Manager will ensure the club meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, in-center business performance, and member participation.
The General Manager will provide daily support to a team of 150-300 team members and offer ongoing leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding Department Managers accountable to The Life Time Way expectations. The General Manager will also act as the club ambassador to provide each member an unforgettable experience.
Job Duties and Responsibilities
- Performs daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and like new
- Analyzes Net Satisfaction Scores to ensure the best member experience is delivered
- Monitors budgets, forecasts revenue and expenses for each department monthly/quarterly/annually
- Monitors supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually
- Meets one-on-one weekly with each Department Manager to ensure KPI’s are followed and the departments are meeting and exceeding budgetary goals
- Mentors Department Managers to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback
- Provides effective individual performance evaluations and recognition programs and awards
- Authorizes new hires, promotions, employee status changes, and terminations with the Department Managers
Position Requirements
- HS Graduate or Equivalent
- 5+ years experience in fitness, retail, or hospitality industries
- 5+ years experience managing 150+ team members
- 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
- Experience providing high-end customer service and managing customer concerns
- Track record of success in a performance driven work environment
- Excellent interviewing skills
- CPR and AED Certified
- Ability to sit, stand, walk, reach, climb and lift up to 50 pounds
Preferred Requirements
- Bachelor's Degree in Business or a related field
- Sales or Fitness experience
- Experience managing multiple units
- Experience managing 10MM+ in top line revenue
