What are the responsibilities and job description for the Lead Concierge - Life Time Work position at Life Time?
Position Summary
The Lead Membership Concierge Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.
Job Duties/Responsibilities
Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
Serves members at member service desks, setting an energetic, helpful and friendly tone
Performs daily walkthroughs to ensure that all areas are “like new”, clean and organized
Hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
Demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
Tracks business financials for the Life Time Work location including P&L
Facilitates cross-training with Club Member Concierge team.
Builds awareness and support for retention through effective communication and reporting of all social and business activities
Collects and responds to feedback and concerns gathered from team members and members
Delivers new member onboarding
Position Requirements
High School Diploma or GED
3 to 5 years of sales and customer service experience
Demonstrated proficiency with Microsoft Office Suite
Excellent communication, and time management skills
Preferred Requirements
Experience with Microsoft Dynamics CRM
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
