What are the responsibilities and job description for the New Club Opening Membership Concierge position at Life Time?
Position Summary
The NCO Membership Concierge, working and collaborating in a team environment, is responsible for inspiring, educating and informing all digital based prospective members from first contact to scheduling a club visit and/or completing the membership.
Job Duties and Responsibilities
- Acts as first point of contact through the Life Time website via multiple communication methods (including live chat, email & phones), engaging in a timely and professional manner that exemplifies our Brand and Mission Statement.
- Effectively leverages our Customer Relationship Management system to collect and maintain accurate customer profiles for New Club Openings
- Executes thorough lead and member follow up cadences via email and phone for New Club Openings
- Builds and maintains positive relationships with Team Members in Corporate Concierge Center and at various Life Time destinations
- Helps identify trends in customer behaviors, reactions and responses to share with the leadership team for continued improvement towards a functional and user-friendly website
Position Requirements
- High School Diploma or GED
- 2 years of sales experience
Preferred Requirements
- Some college coursework in related field
- Web Sales or related experience
- Experience with Microsoft Dynamics Customer Relationship Management
- Knowledge of Microsoft Office Suite
Pay
This is an hourly position with wages starting at $26.00 and pays up to $34.50, based on experience and qualifications.Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Salary : $26 - $35
