Patient Care Coordinator-MIORA Performance + Longevity

Build your practice at MIORA. MIORA is a separate organization from Life Time whose medical professionals offer a leading edge, proactive approach that will change the way patients move through their lives.  MIORA offers services to its patients in clinical space co-located within Life Time clubs. Life Time provides non-medical management services for MIORA. MIORA’s professionals focus on whole health, with a mission to help their patients—whether Life Time members or guests—optimize their health with MIORA’s personalized medicine. As an employee of MIORA, you will help transform lives while building meaningful and rewarding connections as you deliver a valued service.

Position Summary

The Patient Care Coordinator at MIORA MN is a vital member of our healthcare team, responsible for ensuring a seamless and positive experience for patients. This role involves answering patient questions, ordering medications, and educating patients on supplements and medications. The Patient Care Coordinator will serve as a primary liaison between patients and healthcare providers, helping to facilitate comprehensive and coordinated care.

Job Duties/Responsibilities

Patient Interaction and Support:

• Answer patient questions and provide information about the clinic's services, procedures, and policies.
• Assist patients with scheduling appointments and follow-up visits.
• Address patient concerns and provide support to ensure a positive experience

Medication Management:

• Coordinate and order medications for patients as prescribed by healthcare providers.
• Ensure timely and accurate processing of medication orders and refills.
• Communicate with pharmacies to get accurate pricing and resolve any issues related to medication availability.

Patient Education:

• Educate patients on prescribed medications, including usage instructions, potential side effects, and precautions.
• Provide information and guidance on recommended supplements, including benefits and proper usage.
• Develop and distribute educational materials to enhance patient understanding of their treatment plans.

Administrative Duties:

• Maintain accurate and up-to-date patient records in the clinic’s electronic health record (EHR) system.
• Assist with the coordination of patient care, including referrals to specialists and coordination of diagnostic tests.
• Support the clinic’s administrative functions, including answering phone calls, managing correspondence, and assisting with front desk operations as needed.

Coordination of Care:

• Collaborate with healthcare providers, nurses, and other clinic staff to ensure a holistic and integrated approach to patient care.
• Participate in team meetings and case conferences to discuss patient progress and care plans.
• Facilitate communication between patients and healthcare providers to ensure clarity and continuity of care.

Minimum Required Qualifications   

• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, families, and healthcare providers.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Empathy and compassion for patients, with a commitment to providing high-quality patient care.

Education:

• Registered Nurse (RN), Certification as a Medical Assistant (CMA) or Patient Care Technician (PCT)

Years of Experience:

• Previous experience in a healthcare setting, particularly in patient care coordination or a similar role, is highly desirable.
• Knowledge of medical terminology and understanding of integrated healthcare principles.

Licenses / Certifications / Registrations:

• n/a

Preferred Qualifications:

• Must hold current and valid license

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.