What are the responsibilities and job description for the Customer Service Representative position at Life Trans, Inc?
We are seeking experienced and highly skilled Customer Service Representatives who are dedicated to providing excellent customer service and making meaningful contributions to our team. As the first point of contact for our customers, you will play a critical role in fostering trust and ensuring a positive experience for all clients.
Customer service is essential for building lasting relationships, and we are looking for someone who excels in organization, communication, and problem-solving. Our ideal candidate will thrive in a high-volume call center environment while maintaining professionalism and efficiency.
Main Responsibilities :
- Answer incoming customer calls, offering clear, accurate, and professional assistance.
- Book and coordinate transportation schedules for clients, collaborating with the dispatch team to confirm availability.
- Update and maintain client account information, ensuring accuracy and compliance.
- Verify insurance eligibility for clients.
- Communicate effectively with case managers and patients to ensure seamless service delivery.
- Address and resolve customer inquiries and concerns promptly and courteously.
Job Requirements :
Additional Information :
