What are the responsibilities and job description for the LEAD REGISTRAR position at LifeBridge Health?
Summary
Work Schedule 11:00am – 7:00pm
Job summary: To provide support, direction and monitoring of registrars and patient admission activities to help facilitate efficient and customer focused registration.
Exemplifies LBH values and demonstrates those values in all actions and communications, setting expectations for patient access quality excellence with a focus on patient centric solutions and performance driven results.
Tasks include:
Communicates with leadership to ensure that each team member has received the information they need to perform their jobs.
Escalates issues to the leadership team, as appropriate. Leads by example as demonstrated by performing the tasks required to serve our patients. Promotes teamwork among staff by promoting positive relationships and open, respectful communication.
Demonstrates knowledge of Patient Access processes, workflows, requirements, and best practices; and incorporates leading metrics in performance expectations. Maintains open and proactive communication with all internal departments to ensure a smooth transition of information. Informs leadership of all potential problems so a proactive approach can be taken.
Reviews registrations to ensure compliance of all regulatory guidelines as well as procedural compliance by assuring standard work is followed. Reviews collections regularly to ensure that we reach the goals of the department. Audits registrations to ensure compliance to standard work and registrations are complete including, scanned documents, comments are documented appropriately.
Provides education and training for staff with the goal of maintaining standardization of processes and operations. Provides coaching to implement best practice and critical thinking skills and improve the patient experience.
Maintains statistical reports and submits them in a timely manner to leadership. Utilizes reports to reveal areas of strengths and opportunities for improvement. Identifies potential causes for deviations in the data. Uses Lean Management methodologies to problem solve.
Maintains adequate staffing for department coverage. Works additional hours to meet the needs of the department. Collaborates with colleagues to ensure that we always maintain adequate staffing levels. Participates in on call rotation. Takes responsibility to cover shift or part shift when ample coverage is not available. Performs the registration tasks of Patient Access Associates on a regular basis. Works in various roles to maintain competency.
Takes appropriate steps to ensure a positive patient experience. Demonstrates empathy and understating of patient/customer concerns by listening carefully and responding appropriately. Recognizes everyone, including patients, visitors, and co-workers as customers and treats them with dignity, courtesy, and respect. Utilizes the best practices in customer service to improve the patient experience. Ensures through observations and customer interviews that staff members are always providing a positive patient experience. Reports all potential negative experiences to leadership in a timely manner.
Experience:
Required: 1-3 years
Education:
Preferred: Associate's Degree
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.
