Meals on Wheels Volunteer Engagement Coordina

LIFECARE ALLIANCE

POSITION TITLE: Meals-on-Wheels Volunteer Engagement Coordinator

REPORTS TO: Assistant Director, Nutrition Programs

POSITION SUMMARY:
This position is primarily responsible for monitoring volunteer coverage of Meals-On-Wheels routes and identifying ways to fill the gaps in the schedule. This includes performing data mining of the database of current volunteers, analyzing results for common factors, and maintaining an on-going pipeline of one-time as well as on-going volunteers. In addition, this position would be the “face” of the Nutrition Programs, welcoming new groups, providing orientations and training, and directing volunteers to their volunteer assignments.

This position will serve as liaison between the Nutrition Programs team and the Corporate & Community Engagement team. The individual in this position will have frequent contact with agency personnel, volunteers, clients, funders, and the general public. Work requires attention to detail, customer relations, communication skills, interviewing skills, understanding of seniors and handicapped individuals, and an ability to handle multiple functions at one time. Work performed will be of a professional and sometimes confidential nature. A positive and cooperative image and attitude is crucial, as well as independence and self-direction to accomplish its essential functions and responsibilities.

PRINCIPLE RESPONSIBILITES/ESSENTIAL FUNCTIONS:

Meals-On-Wheels Scheduling

• Responsible for assisting with daily coverage of volunteer routes. This includes analyzing gaps, looking three to five days out, and working to get volunteer coverage for open routes.
• “Mining” the MOW Scheduler database to engage with past volunteers who have had limited commitment to convert to a more regular commitment.
• Identifying volunteers who have a history of cancelations and determining the best solution to avoid future gaps / cancelations.
• Responsible for performing various record keeping and database functions. This includes reporting on Meals-on-Wheels volunteer percentages and creating tags / groupings to maintain an on-going pipeline of one-time as well as on-going volunteers.
• Acts as the liaison between the Nutrition Programs team and the Corporate & Community Engagement team, being the point-of-contact for any day-of volunteer coverage concerns.

Volunteer Services

• Responsible for assisting with the recruitment of volunteer delivery drivers. This includes securing all applicable new volunteer paperwork, including driver documentation and waivers and inputting new volunteer information into the databases.
• Responsible for generating departmental reports. This includes generating route and client statistics; route and time statistics; volunteer intake status and volunteer driver statistics and providing information to the Corporate & Community Engagement team to assist with volunteer recruitment.
• As needed, assists in conducting Volunteer Orientation training, taking volunteer pictures for social media, providing tours of the Harmon Avenue facility, and directing new volunteers to their volunteer assignment.
• Performs other departmental and agency functions as necessary, including orientation and training of volunteer and departmental staff, attending agency and community functions, participating in meetings and committees as necessary, and performing other assignments as required.

WORKING CONDITIONS:
Work in designated office site. Generally, works 40 hours per week between Agency opening and closing, Monday through Friday, some weekend and evening work may be required on a limited basis.

QUALIFICATIONS:
High school diploma or equivalent is required and an Associate’s OR Bachelor degree is preferred. One-year experience in busy office setting, with experience in an outreach/recruitment position or equivalent is preferred. Intermediate computer skills using Microsoft Word, Excel, and Access needed. This employee must be detail oriented, be able to multi-task, and have strong customer relations skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently, using own initiative, and with minimal supervision.
• Ability to develop and maintain effective working relationships with departmental staff, agency staff, clients, volunteers, and members of the community.
• Exceptional customer relations skills.
• Ability to communicate over the telephone, e-mail, and in person with a diverse public, including older adults and individuals with disabilities.
• Ability to evaluate, interpret, plan and implement changes and refine systems and procedures.
• Ability to maintain discretion and integrity in handling confidential information.
• Ability to use common sense, patience, and mature judgment in decision making.
• Ability to work with training materials, effectively conduct meetings and presentations.
• Ability to relate to volunteers in a productive and positive manner.
• Ability to handle multiple functions at one time and in a timely manner.
• Intermediate computer knowledge of Microsoft Word, Excel, and Access.