What are the responsibilities and job description for the Customer Support Specialist position at Lifecycle Biotechnologies, LP?
Lifecycle Biotechnologies, a TCP Analytical Company in the life science industry for 40 years is looking for a Customer Support Specialist, based out of Cleburne, Texas.
The Customer Support Specialist will support our customers, ensuring orders are fulfilled on time, and correctly as requested. The position requires frequent interactions with both co-workers and clients and requires exceptional organizational skills, communications skills, and attention to detail.
JOB DUTIES AND RESPONSIBILITIES :
- Primary contact to facilitate order fulfillment between shipping / sales and production teams
- Work with the operations team to ensure product fulfillment and on time shipments for all customer orders.
- Scan and file customer shipping documents electronically. Responsible for communicating tracking and fulfillment to customers.
- Responsible for the maintenance, organization, and utility of Customer Relationship Management Software (CRM).
- Generate customer quotes for repeat customers and work with sales to input quotes for new projects or strategic clients.
- Work intimately and effectively and with all internal department to accomplish goals.
- Work with other Business Development personnel on product launches, social media campaigns and marketing materials.
- Manage website content and website orders.
- Develop and organize marketing materials for channel partners and online promotions or campaigns.
- Generate Invoices and review Accounts Receivables for payment delays.
- Complete order entry and communication confirmations.
- Other duties as assigned.
QUALIFICATIONS :
DISCLAIMER :
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
TCPA is proud to be an equal opportunity employer.
EEO Statement
We are an Equal Employment. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.
