Operations Manager

Overview

The Operations Manager is responsible for the daily activities related to the development, implementation and management of the internal 1099 organization. Working with support from the LifeLinc Leadership team, this individual will successfully execute the organizational goals and transitional objectives of 1099 contractors and vendors.

Responsibilities

Operational Policies & Procedures• Establishing, implementing, and revising operational policies and processes to ensure compliance with healthcare regulations, 1099 contractor rules, and organizational goals.• Regular review and updating of policies based on industry best practices, changes in laws/regulations, and organizational feedback.• Regularly assess and optimize workflows to improve efficiency, reduce costs, and enhance service delivery for providers.

Collaboration & Communication• Communicating and collaborating with internal teams (e.g., LifeLinc) throughout the development and implementation phases of the new organization.• Ensuring cross-functional coordination between operations, finance, HR, and clinical teams to align strategies and goals.• Acting as a liaison between LifeLinc and the new 1099 entity, collaborating with leadership on staffing projections, performance metrics, and ongoing process improvements.• Supporting internal projects as needed, including helping identify and implement process improvements, technology tools, or compliance enhancements.• Support onboarding and integration efforts by leading processes for new providers by offering clear cohesive communication on roles, expectations and policies.• Ensuring all necessary paperwork, training, and system access are provided to new hires in a timely manner.

Scheduling & Operations• Overseeing provider scheduling to ensure adequate coverage for all shifts, including coordination with operational leaders to account for seasonal or urgent staffing needs.• Implementing tools for efficient provider scheduling and managing last-minute adjustments or shift changes.• Coordinate with providers to ensure accurate and efficient scheduling that meets both provider availability and business needs.• Address and resolve any scheduling conflicts or issues promptly to maintain continuity of care and operational efficiency.

Payroll & Regulatory Compliance• Ensure all operations, including payroll, contracts, and provider management, comply with federal and state labor laws, healthcare regulations (e.g., HIPAA), and any other relevant industry standards.• Manage and ensure all necessary documentation for independent contractors is up-to-date, including contracts, tax forms (e.g., W-9s), and insurance certifications.• Ensuring timely and accurate biweekly payroll processing for all contracted providers, following established procedures and tax compliance requirements for 1099 contractors.• Liaising with payroll service providers or in-house teams to ensure all deductions, taxes, and reimbursements are properly handled.• Maintain strong documentation for audits, reviews, and compliance purposes.

Financial Oversight• Conduct regular financial reporting, forecasting, and analysis for the 1099 contractor business unit.• Collaborate with the CFO/COO to establish, track, and report on financial KPIs (e.g., contractor pay, profitability, cost per provider).• Review and approve any large or irregular payments or financial commitments related to provider compensation or operational costs.• Prepare and present regular reports to senior management on budget adherence, provider performance, and other relevant business outcomes.• Ensure that regular, transparent communication occurs between the provider network and the internal operations team, fostering trust and accountability.

Vendor & Third-Party Relationship Management• Managing relationships with third-party vendors, such as payroll processing services, compliance vendors, training providers, and software tools, to ensure smooth operations and service delivery.• Conducting periodic evaluations of vendors to assess quality, cost-effectiveness, and alignment with company goals.• Interface with healthcare clients and/or patients, as needed, to ensure satisfaction with the services provided by the contractors.• Work closely with the clinical or operations teams to address client-specific needs and ensure that the quality of care meets expectations.

Provider Recruitment• Managing the recruitment and onboarding process for new providers, ensuring all necessary background checks, credentialing, and documentation are completed prior to assignment.• Attending recruiting tradeshows, conferences, and networking events to build relationships and identify high-quality provider candidates.• Working closely with the recruiting team to develop job descriptions, attract top talent, and streamline the application process.

Qualifications

Education and experience equivalent to:• Master’s Degree required in business or health related field; 2 - 4 years of healthcare management experience preferred.• Experience with 1099 healthcare providers (preferably in a similar setting).• Strong HR background for handling recruiting, onboarding, and retention.• Knowledge of healthcare compensation models, particularly for independent contractors.• Excellent project management skills to handle multiple projects simultaneously.• Experience with operational scalability—managing the growth and evolution of a new entity.

QUALIFICATIONSTo perform this job successfully, an individual must be able to work autonomously to outline goals and objectives as well as manage a team of anesthesia providers in aspects such as contracting, scheduling, payroll and communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.