Dispatch Clerk

LifeLine Ambulance is looking for a strong candidate to join our Dispatch Team to interact in a professional manner with patients, customers, coworkers, vendors and other company personnel to help complete dispatch and functions of billing.

JOB FUNCTIONS

Essential:

• Operate EMS radio dispatch equipment.
• Answer and evaluate incoming calls to determine the correct response.
• Must be able to work in a team environment.
• Dispatch units and transmit information and messages upon request and/or according to established procedures.
• Ability to exercise professional judgment under pressure.
• Adherence to established procedures, protocols and regulations and the ability to exercise professional judgment and independent initiative.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Effective organizational skills.
• Excellent communication skills.
• Ability to multitask.
• Must provide a high level of quality customer service.
• Responsible for all facets of Ambulance Billing Revenue Cycle Management.

QUALIFICATIONS:

Must possess strong computer based skills that include knowledge of Microsoft and Google Suite programs.

Education/Experience:

High School diploma or GED required. Experience in medical billing and procedures preferred, but not required. Good clerical skills, including filing, typing, computer and basic office equipment use. Excellent customer service skills and skills in obtaining, researching, clarifying and exchanging information preferred.

Licenses/Certifications:

Certified Ambulance Coder desired but not required.

Training/certification opportunities provided.

COMPENSATION AND BENEFITS

We offer a comprehensive benefits package for all full time employees which offers:

Medical, Dental, Vision, Prescription, Employer Paid Life Insurance, 401K, Fitness Reimbursement, Paid Training and Uniforms, Paid Holidays (seven), Paid Vacation (one week after the first year of employment and then two weeks per year thereafter) and Paid Sick Time. In addition, we are a partially Employee Owned Company with profit sharing opportunities.

Compensation: $20-$22/hour depending upon experience.

Bilingual skills are highly preferred.

Position is office based with an alternating schedule of one week being three 12-hour shifts and the following week being four 12 hour shifts. The shift schedule is 2200-1000.

Go to www.LifeLineambulance.net or find us on Facebook to see more details.