Technical Alignment Manager I

Lifeline is the #1 Managed Service Provider (MSP) in the region! We are a locally owned, dynamic company looking to add to an already awesome staff and work culture! We have been in business for 18 years with steady and progressive growth.
We have very high expectations for our staff.
Do you have what it takes to join our team, and help take us to the next level?
Will you exceed our expectations? If so, then please apply.

Some Company Perks:

• Dynamic and unique work environment
• Competitive salaries
• 401k (includes employer matching)
• Paid bonuses & profit sharing
• Total benefit package (Medical / Dental / Vision / Short Term Disability / Life Insurance)
• Paid PTO / Holidays (21 paid days off)
• Paid education benefit / professional development
• Employer Paid gym membership
• Flexible Schedule

General Summary
The Technical Alignment Manager is a strategic technical position within the organization.  The primary responsibility of the TAM I is to understand the clients network from top to bottom while bringing the clients technology stack (hardware and software infrastructure) into compliance with industry standard best practices.  This will be accomplished through both onsite and remote assessments with follow-up and delivery of findings to appropriate departments at Lifeline as well as to the decision makers and/or client. 

Essential Duties and Responsibilities

• Be passionate.
• Be humble.
• Solve for YES.
• Ability to evaluate technical support needs at the network level:  WAN and LAN connectivity, routers, firewalls and security.
• Proven understanding of operating systems, business applications, printing systems, and network systems.
• The TAM meets with decision makers / client to review client tickets, receive updated information, and get any other required information to help Lifeline support them better.
• The TAM meets with other Lifeline departments as necessary for "anything TAM should know" prior to meeting with client for the proactive onsite visit.
• Create and maintain the accuracy and integrity of client documentation in the centralized documentation system.
• Communication with customers as required:  Keeping them informed of incident progress.
• The TAM will participate in identifying, defining, maintaining, and implementing standards and policies with other departments and teams at Lifeline.
• The TAM will work with other departments at Lifeline to assist in new client onboarding.
• The TAM should have an intimate knowledge of the client's business workflows and operations.
• The TAM will be responsible for ensuring proper licensing requirements and compliance as it relates to LOB applications like M365, Azure, etc.

Additional Duties and Responsibilities:

• Ability to work in a team and communicate effectively.
• Business awareness: Specific knowledge of the customer and how IT relates to their business strategy and goals.
• Strong documentation habits: Change control, ticketing, project status, process and procedure, topology maps, training guides, etc.
• Continuous learning of new and existing technologies.
• Contribute and assist in the design standards for servers, operating systems, and networks based on industry best practice and regulatory guidelines.
• This position will require rotated 24/7 on-call and after hours / weekend work as needed.

Comprehensive Benefits Package:

• Full Time Salaried Position ($55,000 - $65,000 based on experience)
• Medical / Dental / Vision / Short Term Disability / Life Insurance
• Paid PTO / Holidays (21 paid days off)
• 401k (includes employer matching)
• Company Profit Sharing
• Paid Education Benefit / Professional Development
• Paid Bonuses (Staff Recognition & Client Satisfaction)
• Paid Monthly Gym Membership
• Flexible Schedule
• Various Office Perks (food and snacks provided, casual dress code, etc.)

Salary : $55,000 - $65,000