Hiring a Dynamic, Fearless Communications Leader! Director Level

Not your average job. Not your average leadership role. Were looking for a visionarysomeone who owns the room, thrives in chaos, and drives relentless improvement in a fast-paced EMS communications center.

Our high-volume dispatch center (100K calls per year) is the nerve center of operations, and we need a Director of Communications (Dispatch) who can lead, inspire, refine, and executeall while keeping calm under pressure.

The Role:

• Run the Room: Command a team handling thousands of calls with absolute precision.
• Thrive in Complexity: Manage high call volumes, intricate workflows, and a team that relies on your leadership.
• Develop & Inspire: Build a powerhouse team through mentorship, training, and consistent feedback.
• Refine & Innovate: Optimize and execute call intake processes, dispatch protocols, and tech-driven efficiencies.
• Be a Tech Ninja: CAD, automation, AI? You should love it. But your true focus is leading the team that makes it all work.
• Ensure Compliance & Quality: Keep the standards highbecause when EMS communication fails, lives are at stake.

Who You Are:

• A proven leader who can manage a high-volume dispatch center and keep everything (and everyone) running smoothly.
• A structured, process-driven powerhouseyou believe efficiency is an art form.
• A people developerconsistent, constructive, and skilled at making others better.
• A master of feedbackdirect, honest, and committed to improvement.
• A cool-under-pressure operatorbecause lets be real, this isnt a desk job where nothing goes wrong.
• A tech-savvy strategistyou dont just know dispatch software, you know how to make it work better.

What You Get:

• An EMS leadership role where you actually make a difference.
• Autonomy & Influenceyour voice matters, your strategies get implemented.
• Opportunities to push the boundaries of dispatch operations.

**A team that needs a leader who doesnt just manage**they inspire.

Must-Haves: Only Apply If You Can Bring the Fire!

To thrive in this role, you must have:

• EMD. ETC or EMS Certification: You know how to handle emergency medical dispatch like a pro and have other call taking proficiency.
• Proficiency in CAD systems, preferably ZOLL Right CAD. If you've mastered other CAD systems, we expect you to level up fast.
• Proven leadership experience in EMS dispatch or a high-volume call center. Youve led teams, refined processes, and driven results.
• Expertise (or ability to quickly learn) call referral systems such as VectorCare, Aidin, RoundTrip, NEMT Cloud Dispatch, etc.
• Strong administrative and operational skills. You know how to keep things running smoothly, optimize workflows, and ensure compliance.
• People development & coaching experience. You thrive on mentoring, providing feedback, and inspiring teams to improve.
• A track record of consistency and accountability. Your team always knows what to expect, and you deliver.
• Technology-minded with a process-driven approach. You love automation, efficiency, and leveraging technology to improve outcomes.
• A passion for EMS and a relentless drive to improve patient transport coordination.

How to Apply:
Forget boring applications. Were looking for leaders, not paper pushers.

Send us a leadership philosophy: How do you run a room, refine a process, and develop people?
Tell us about a time you turned a struggling team into a powerhouse.
Show us your vision: Whats the future of EMS communications, and how do you lead it?
Video pitch? Bold move. Do it.

Think youve got what it takes? Prove it. Message us to apply!