What are the responsibilities and job description for the Donation Coordinator 2 - Night Shift Position (7pm - 7am) position at LifeLink Foundation, Inc.?
We Are LifeLink…
Our Vision is to maximize the gift of life while giving hope to donor families and transplant
patients. Our Mission is to honor donors and save lives through organ and tissue donation.
Our Values are: Compassion. Excellence. Legacy. People. Quality.
Why choose LifeLink? We offer the following:
- Amazing culture since 1982
• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Encouraging career track
• Fitness Membership Reimbursement
…much more!
Join our team of dedicated professionals who are committed to saving lives.
Testimonials: https://youtu.be/7sMqSqiAJxk
Summary:
Responds to referrals for the purpose of evaluating for potential tissue donation and successfully completes the authorization or donor disclosure process with the next of kin. Performs activities associated with screening for medical suitability, family approach, authorization, or donor designation, and coordinates the tissue donation process following established LifeLink policies and procedures.
Night Shift Position (7pm - 7am)
Working conditions are fully supported in a 24/7 call center/office environment, working up to 12 hours on shifts; includes working after business hours, weekends, and holidays. Potential for remote work consistent with the needs of LifeLink, the department, and in accordance with company policy. Special circumstances may require additional hours.
Responsibilities:
- Primarily responsible for identifying the legal next of kin, completing the approach process, working empathetically and professionally with grieving families to communicate donation opportunities, conducting the medical and social history interview, and completing the authorization or donor disclosure process.
- Performs a detailed donor evaluation following policies and procedures to determine medical suitability based on established criteria, obtains contact information necessary for family/next of kin approach, gathers pertinent logistical information to coordinate the donation process, and to bring about a successful authorization or donor disclosure for the recovery of tissues.
- Interacts with referring institution/hospital, medical examiner/coroner, and funeral home personnel to complete the tissue donation screening/evaluation process. Communicates with appropriate personnel according to established protocols with exemplary customer service.
- Completes timely and appropriate documentation of all processes following established procedures.
- Responsible for verifying the accuracy of referral data entry and donation outcomes within the designated electronic system. Routinely reviews tissue referral activity reports for data entry accuracy.
- Participates in training and departmental quality review activities for donor screening and authorization/ donor disclosure processes at the direction of leadership.
- Attends and participates in required departmental meetings and/or workshops for ongoing education and professional development.
Requirements:
- Medical related degree/certification. Experience in a related tissue banking position or appropriate experience in a medical environment or family/social services field. preferred.
- Ability to multitask, perform in a high call volume environment and work in a team setting.
- Ability to handle a work schedule that may require response to emergency coverage.
- Strong communication and interpersonal skills to converse with all levels of medical professionals.
- Ability to work independently adhering to prescribed guidelines and protocols, while exercising good judgment in seeking appropriate guidance as required.
- Work requires the physical ability to lift and carry equipment varying in weight up to 25lbs.
Working Conditions:
Working conditions are fully supported in a 24/7 call center/office environment, working up to 12 hours on shifts; includes working after business hours, weekends, and holidays. Potential for remote work consistent with the needs of LifeLink, the department, and in accordance with company policy. Special circumstances may require additional hours.
OSHA Risk Classification: Low
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
