Asst Mgr, OPO Quality Sys

Job Details

Description

We Are LifeLink…

Our Vision is to maximize the gift of life while giving hope to donor families and transplant

patients. Our Mission is to honor donors and save lives through organ and tissue donation.

Our Values are: Compassion. Excellence. Legacy. People. Quality.

Why choose LifeLink? We offer the following:

• Amazing culture since 1982
• Company paid Medical, Dental, Disability & Life Insurance
• Generous company paid Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Encouraging career track
• Fitness Membership Reimbursement …much more!
  
  

Join our team of dedicated professionals who are committed to saving lives.

Summary

Serves as a key leader in continuous quality improvement in accordance to LifeLink Foundation, Inc. policies and procedures. Under the guidance of the Manager, OPO Quality Systems will ensure the development, implementation, and monitoring of regulatory compliance related to internal and industry standards, state, local, and federal regulations, departmental and organizational goals. Directs the daily activities of assigned quality personnel under the direction of the OPO Quality Systems Leadership. Specific areas of responsibility include, but are not limited to, oversight of personnel charged with data reporting and quality review of donor records, training of the quality personnel, oversight, and maintenance of protocols in conjunction with the specified OPO policy review committee, data collection, and record management. Maintains open lines of communication with the OPO Manager Quality Systems, Director OPO Quality Systems, Director/Manager(s) of Recovery Services and Foundation staff as directed.

Responsibilities

• Under the direction of Manager will provide comprehensive management, oversight, and training of all quality personnel.
• Completes performance reviews in conjunction with Manager of assigned quality personnel according to prescribed timelines.
• Serves as an additional Quality Review Specialist as needed to facilitate quality reviews of donor records including OPTN required reporting to ensure all required timelines are completed.
• Assists Manager with oversight and management of the OPO Incident (Variance) System to ensure compliance with established policies and procedures. Works with OPO management to facilitate timely closure and monitoring of trends and patterns for improvement.
• Facilitate the OPO QAPI process through active participation in the Process / Performance Improvement Committee initiatives and directives.
• Promote use of the organization’s quality improvement process to evaluate systems, improve workflow and maximize process efficiencies by utilizing performance improvement techniques such as but not limited to PDSAs.
• Assure accurate and consistent data is submitted as required by regulatory/accreditation agencies (OPTN, CMS, AHCA, etc.). Florida Only: to include LLPR.
• Assist in the development and analysis of performance measurements of organ activity, quality, and regulatory compliance. Conduct ongoing monitoring of occurrences, variances, complaints, and adverse outcomes for trends analysis and to ensure consistent quality practices in conjunction with Manager.
• Assists with governmental and regulatory inspections under the guidance and direction of the Foundation and OPO Leadership.
• Remains informed of developments in quality and regulatory issues as they relate to organ recovery through literature, attending seminars and/or conferences and disseminating such information to OPO personnel.
• Assists with the implementation of training and educational programs applicable to quality.
• Assist OPO Leadership to ensure Standard Operating Policies and Procedures are followed.
• Attends and actively participates in departmental and organizational meetings.
• In accordance with OPO protocols will handle and package donor serological specimens (blood/serum) for additional donor testing and/or archiving.
• Maintains full understanding of all related LifeLink Policies and Procedures.
• Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
  
  

Requirements

• Nursing, PA, or Bachelor’s degree in a Biological Science or Business preferred.
• Minimum of two years of experience with Quality Assurance/Process Improvement with specific training.
• Specific training in Quality Assurance/Process Improvement such as LEAN, American Society of Quality - ASQ CQMOE or equivalent, ASQ CQA, and/or Certified Professional in Healthcare Quality (CPHQ) preferred.
• Demonstrates critical thinking to analyze data, monitor trends and identify action items to improve performance.
• Must possess interpersonal skills necessary to interact with all levels of staff; prior management experience a plus,
• Advanced knowledge of medical terminology.
• Advanced knowledge of computer-based skills, including word processing and spreadsheet development utilizing Microsoft Office Suite required.
• Must be able to function independently and have the ability to interpret regulations and their relevance to LifeLink Foundation.
• Strong verbal and written communication skills.
• Ability to analyze documentation and identify breaches in policy.
• Strong organizational skills, ability to multi-task and attention to detail required.
• Work requires the ability to lift up to 30 lbs.
  
  

Working Conditions

Work requires extended hours during peak procurement periods. Office space and equipment will be provided to perform necessary duties. Hazardous conditions include, but are not limited to, the possible exposure to microorganisms, viruses, potentially infectious body fluids and hazardous chemicals.

OSHA Risk Classification: High