Information Technology Manager

Description

Job Summary:

The Information Technology Manager demonstrates strong operational expertise to lead and manage the daily technology needs of Lifelong in support of its mission to promote health equity and serve the community. Reporting to the Chief Financial Officer/Chief Operating Officer (CFO/COO) and working in collaboration with the Chief Strategy and Compliance Officer (CSCO) for strategic alignment, the IT Manager will focus on ensuring the smooth operation of Lifelong’s IT infrastructure, team performance, and service delivery while implementing approved IT strategies to achieve organizational goals.

As a "player/coach," the IT Manager will take a hands-on approach to managing IT operations, resolving technical challenges, and fostering a culture of collaboration and growth within the IT team. Key metrics for success include achieving high customer satisfaction and meeting or exceeding service level agreement (SLA) performance targets. This role is ideal for a detail-oriented, team-focused leader who thrives on optimizing IT operations, implementing practical solutions, and delivering exceptional support.

Qualifications

Essential Duties:

• Foster Team Development: Lead and mentor the IT team, promoting professional growth and a high-performance culture. Act as a hands-on leader, providing guidance and support in resolving technical challenges and building team effectiveness.
• Ensure Operational Excellence: Oversee IT operations, including end-user support, network infrastructure, hardware, and software. Monitor and improve IT service delivery to meet or exceed SLA targets and customer satisfaction goals.
• Safeguard IT Systems: Ensure the security and integrity of Lifelong’s IT infrastructure by implementing robust cybersecurity measures. Maintain compliance with all relevant regulations, including HIPAA, and oversee the regular review and testing of the technology disaster recovery plan.
• Drive Continuous Improvement: Identify and implement opportunities for improving IT processes and solutions to enhance operational efficiency and support Lifelong’s mission.
• Manage IT Budget: Develop and oversee the annual IT budget, ensuring alignment with operational priorities. Optimize spending to maintain high performance and reliability within fiscal constraints.
• Manage Vendor Relationships: Build and maintain effective relationships with external vendors to ensure high-quality service delivery. Negotiate and oversee contracts for hardware, software, and other technology services.
• Oversee IT Projects: Coordinate and manage IT projects, such as system migrations, technology deployments, and upgrades. Ensure projects are delivered on time, within scope, and on budget, while minimizing operational disruptions.
• Execute Approved IT Strategies: Collaborate with the CFO/COO and CSCO to understand and implement Lifelong’s IT strategies. Focus on delivering practical, operational solutions that align with organizational goals and mission priorities.

Core Competencies:

• Proven ability to manage and support enterprise IT systems in a Windows, SCALE, Citrix and Cisco-Meraki environment.
• Strong hands-on technical troubleshooting and problem-solving skills.
• Demonstrated success in team leadership, including mentoring and fostering professional growth.
• Exceptional customer service and communication skills.
• Solid understanding of IT infrastructure, cybersecurity, and regulatory compliance (e.g., HIPAA).
• Expertise in vendor management, contract negotiation, and budget oversight.
• Experience implementing and enforcing IT policies and procedures.
• Advanced project management skills.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. A Master’s degree is preferred.
• Minimum of 8 years in IT leadership roles, with demonstrated experience in team management, operational excellence, and project implementation in a complex IT environment.
• Relevant certifications (e.g., ITIL, CompTIA Security , CISSP, Microsoft Certified: Azure Administrator) are highly desirable.
• Experience with cloud-based infrastructure, virtualization technologies, and modern cybersecurity practices is highly preferred.

Work Environment:

• This is an in-office position with the opportunity to work remotely on occasion.

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About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For over 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.

Salary : $115,000 - $145,000