Student Re-Engagement Technician

LIFELONG LEARNING ADMINISTRATION CORPORATION (LLAC)

Full Time, Monday Friday; 8:00 am - 5:00 pm

The Life Long Learning Advantage

At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students. Learn more about us at https://llac.org/

How You Will Make an Impact

The Student Re-Engagement Technician is responsible for supporting the re-engagement efforts of Learn4Life schools by reaching out to students who have left the program and encouraging them to return and complete their education. This role is focused on building relationships with former students, nurturing leads, and guiding them back into enrollment through strategic and personalized outreach. The position leverages HubSpot CRM to track and manage re-engagement efforts and works closely with the enrollment team to ensure consistent messaging and alignment with organizational goals. The Student Re-Engagement Technician reports to the Student Mentor Manager.

RESPONSIBILITIES/DUTIES
This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with this classification. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Utilize HubSpot CRM to track and manage re-engagement efforts, ensuring accurate data entry and timely follow-up with former students.
• Support the implementation of lead nurturing campaigns by developing and maintaining workflows in HubSpot, including automation to enhance engagement with former students.
• Analyze and report on re-engagement efforts using reporting dashboards, providing insights into trends and effectiveness of outreach campaigns.
• Provide exceptional customer service to former students, fostering trust and enthusiasm about rejoining Learn4Life schools to complete their education.
• Collaborate with the enrollment team to align re-engagement strategies and ensure consistent messaging that supports overall enrollment goals.
• Develop personalized communication plans for former students, addressing barriers to re-enrollment and highlighting the benefits of returning to Learn4Life schools.
• Maintain a customer-first approach in all interactions, ensuring a welcoming and professional experience for students.
• Attend staff meetings, workshops, and related events as assigned, actively contributing to team discussions and strategic planning.
• Adhere to all attendance policies and organizational guidelines, ensuring consistent availability to support re-engagement efforts.
• Perform administrative duties, responsibilities, and activities as assigned, with flexibility to adapt to evolving department needs.

KNOWLEDGE, SKILLS, ABILITIES

• Proficiency in HubSpot CRM or similar platforms, including data entry, lead tracking, and creating reports and workflows.
• Understanding of inbound marketing, lead nurturing, and customer relationship management principles to effectively support re-engagement efforts.
• Strong interpersonal and communication skills, demonstrating empathy and professionalism to provide a top-tier customer experience.
• Ability to analyze data trends and provide actionable recommendations to improve re-engagement rates while maintaining excellent customer service.
• Ability to maintain positive and productive working relationships with internal and external stakeholders, prioritizing collaboration, and consistency.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a high-volume, fast-paced environment.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and other technology applications.
• Knowledge and understanding of the Organizations culture, business units, services, and products.
• Ability to interpret and apply laws, regulations, policies, and procedures.
• Ability to read, understand information and carry out oral and written directions.
• Ability to meet schedules and timelines.
• Ability to establish and maintain positive and productive working relationships.

MINIMUM QUALIFICATIONS

• Bilingual proficiency required; ability to fluently read, write, and speak English and another language (Spanish preferred).
• High School Diploma / General Education Diploma required.
• 1-2 years of clerical and administrative experience in a fast-paced office setting.
• Experience with CRM platforms (HubSpot preferred) and lead management tools.
• Demonstrated ability to provide exceptional customer service in a professional environment, with a focus on resolving issues efficiently and effectively.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other technology applications.
• Strong proficiency in reading, writing, and speaking English fluently.
• Willingness and ability to travel as needed to support job duties.
• Capacity to lift, carry, push, and pull objects weighing up to 25 pounds.

PHYSICAL REQUIREMENTS

• Vision: Ability to read small print and view a computer screen for prolong periods, prepare, or inspect documents and operate office equipment.
• Hearing: Ability to hear average or typical conversations and receive ordinary information.
• Speech: Ability to be understood in face-to-face communication, in person or remote, to speak with a level of proficiency and volume to be understood over a telephone or computer.
• Mental Demands: Ability to read, write, understand, interpret, and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Frequent multi-tasking, changing of task priorities, repetitious exacting work. Understand how to manage stress. Low workflow management, low project coordination, and low people engagement.
• Upper Body Mobility: Ability to use fingers to make small movements such as typing, picking up small objects, or pinching fingers together, use hands to grasp, and manipulate small objects; twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.
• Strength: Ability to lift, carry, push, and pull objects weighing up to 25 pounds.
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors. Prolonged period sitting at a desk and working on a computer. Work in a low to moderate noise environment with frequent deadline pressures.
• Frequent multi-tasking, changing of task priorities, and repetitious exacting work required.