Chief Operating Officer

Description

ABOUT LIFEMOVES

Since 1987, LifeMoves has been a nimble, results-driven organization whose mission has been to provide interim housing and supportive services that create opportunities to aid in the rapid return to stable housing and long-term self-sufficiency. Last year, LifeMoves returned over 2,000 people to housing and stability for 86% of families and 67% of individuals who engaged in their programs.  With 26 interim housing communities and support services from Daly City to San Jose, LifeMoves provides its neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing. LifeMoves embodies the entrepreneurial energy of an emerging growth company. The executive team is committed to employee satisfaction and the ongoing development of a work culture and environment that increases and maintains morale, productivity, and engagement.

POSITION PURPOSE

Reporting to the Chief Executive Officer, the Chief Operating Officer is the second-in-command for the agency and a key leader on the executive team. The COO will join the CEO and the senior leadership in positioning LifeMoves to scale and refine its dynamic portfolio of operations across the region. The COO will be essential to scaling people and systems delivery by leading the teams responsible for program efficacy and development, evaluation and learning, human resources, and site operations. In alignment with our strategic direction, the COO will unify and integrate programs, develop new processes, build internal capacity and capabilities, and implement programs and services that meet our near- and long-term objectives.

The Chief Operating Officer directly supervises a team of four (4) Vice Presidents, respectively overseeing Programs and Services, Impact and Learning, Human Resources, and Facilities. The COO will be a seasoned executive with proven experience scaling logistically complex programs and implementing research-backed programmatic improvements. The COO will also have a track record of building strong, positive relationships internally and externally, and will share LifeMoves commitment to the principles of Diversity, Equity, Inclusion and Belonging, as well as fostering employee wellbeing and giving voice to the lived experiences of those we serve.

This role qualifies for a hybrid schedule (a minimum of 2 days in the office, 3 days remotely, and a maximum of 3 days remotely).

ESSENTIAL JOB RESPONSIBILITIES

Executive Leadership

• Create an environment that inspires and motivates; employ and demonstrate problem-solving and conflict resolution techniques through a strength-based, solutions-focused lens.
• Manage agency operations consistent with mission, programs model, cultural competence, contract compliance, and all applicable regulatory and legal requirements; review and understand grant and contracts to meet deliverables and set processes so there are no gaps in funding and service delivery.
• Provide effective and inspiring leadership and stewardship of the agency by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout program and service areas, focusing on systems/process improvement.
• Partner with the CEO to develop, communicate, and implement effective growth strategies and processes.
• Lead the Programs, Data, Human Resources, and Operations teams to scale and refine sustainable systems and workflows.
• Ensure the service portfolio is effective, rational, and supported by funding streams across all programs; grow, modify, and manage the portfolio to maximize the agency’s impact with available resources and reduce redundancies; ensure programs are aligned with and reflect the mission, vision, values, and goals of LifeMoves.
• In partnership with the Vice President of Programs and the Vice President of Impact and Learning, continue to innovate and advance the impact and efficacy of the LifeMoves program model.
• Create team accountabilities and developmental goals; set objectives; review and manage staff performance; mentor and develop individuals to be proactive and achieve excellence in all aspects of their work.
• Amplify existing client-centered learning culture; create opportunities to help others understand and utilize data; ensure that data and feedback from the programs team are used to inform larger agency decisions; provide for staff development, training, and career advancement opportunities.
• Partner with the VP of HR to develop and implement a comprehensive human resources strategy that aligns with the organization's mission, vision, and goals.
• Champion initiatives that help integrate the lived experiences of employees into organizational policies, practices, and programs to create a more equitable and inclusive environment.
• Spearhead developing and implementing comprehensive continuous learning and leadership development programs to cultivate the next generation of leaders within the organization while providing all employees with access to training and development opportunities that support their professional growth.
• Ensure all 26 interim housing communities and supportive services sites operate smoothly, delivering programs and services that meet client needs and achieve desired outcomes. This includes managing budgets, staffing, and resource allocation across all locations.
• Lead initiatives to streamline operations, identify and eliminate redundancies, and develop data-driven systems for continuous improvement. This could involve creating standardized procedures, performance dashboards, and reporting mechanisms.
• Evaluate and implement technology solutions to enhance service delivery, data collection, and overall operational efficiency.
• Ensure LifeMoves adheres to all federal, state, and local regulations governing interim housing and supportive services, social service programs, and grant funding. This includes managing contracts, conducting audits, and developing protocols for risk mitigation.
• Break down silos between departments (Programs, Impact & Learning, Grants, Contracts & Compliance) to ensure seamless collaboration and information sharing.

Qualifications

QUALIFICATIONS:

• Preferred BA and/or MA degree in business administration, finance, economics, or a closely related field that will provide knowledge of the principles, practices, and administration of businesses and nonprofits.
• 6 years or the equivalent in experience of full-time progressively complex and responsible related work experience directly involved with operations, business, development, finance, or related areas.
• Strong ability to think strategically and translate long-term goals into actionable plans
• Excellent problem-solving abilities with a focus on finding efficient, practical solutions to operational challenges
• Possesses excellent budget development and monitoring skills.
• Excellent planning and time management skills and must be a team player.
• Strong conceptual, organizational, and computer skills, including Microsoft Office, Salesforce, and the internet, and the ability to develop spreadsheets, graphs, and flow charts highlighting critical data.
• Comfort in developing working relationships and collaborating with internal and external partners.
• Excellent oral and written communication skills
• Must possess a strong ability to work independently and collaboratively as part of a diverse team.
• Experience developing programs to serve high-barrier participants is preferred.
• A passion for LifeMove's mission to end homelessness in Silicon Valley while promoting a supportive and nurturing staff culture.
• Ten years of executive-level leadership in a complex social service, healthcare, or mental health agency or similarly logistically and programmatically complex environment.
• A proven track record of managing effective teams, scaling existing programs, and establishing new programs.
• Strong business acumen: ability to work with financial data and manage budgets in a complex, government-funded environment. Data-driven. Working knowledge of technology to support infrastructure development.
• Experience administering multiple service units in separate locations. A working knowledge of community resources in the Silicon Valley is a plus. Knowledge of compliance, policies, practices, trends, and information impacting the sector is also desirable.
• The ability to internalize and communicate a strategy, break it down, and convert it into a data-driven, results-oriented, integrated approach that galvanizes others and guides decision-making; the ability to connect programs to organizational goals and outcomes; define desired results, establish methods to achieve them, and demonstrate/model accountability for outcomes.
• A good listener and strategist; comfortable receiving input from many sources, and able to analyze and formulate disparate information into sound, well-organized plans.
• Direct yet tactful; respectful of others’ concerns; someone with the flexibility and creativity to find alternative ways to reach objectives when barriers arise; a skilled negotiator who seeks and nurtures win-win situations; emotionally mature and even-keeled.
• A team builder – confident and competent, with strong skills in management and leadership; one who understands the subtleties of motivating and directing a team with different work styles.
•  A hard worker with a high energy level; a “doer” willing to work hands-on in developing and executing various activities.
• Demonstrated commitment to and knowledge of diversity, equity and inclusion, and belonging principles.

SUPERVISORY RESPONSIBILITIES

Supervises directly supervises a team of four (4) Vice Presidents, respectively overseeing Programs and Services, Impact and Learning, Human Resources, and Facilities.

TRAVEL REQUIREMENTS:

Up to 25% annually

COMPENSATION AND BENEFITS

In addition to a competitive annual base salary of $250,000.00 - $300,000.00 Salary, this rewarding role also includes an exceptional benefits package which includes medical and dental, optional vision, Paid Time Off (PTO) for vacation and sick time (15 days of PTO/year), paid holidays (13/year and one floating holiday), HSA, FSA, EAP, 401k, life insurance, short- and long-term disability, legal benefits, Tickets At Work program, pet insurance, education support benefits, student debt repayment support, $280 in monthly Commuter Benefits, and ultimately, a job with a highly regarded, mission-driven organization and team that will inspire you daily!

Equal Employment Opportunity and Commitment to Diversity

_{LifeMoves is an Equal Opportunity Employer committed to fostering an inclusive and equitable workplace. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, or any other non-merit-based factor.}

_{We are dedicated to building a diverse team that reflects the communities we serve. LifeMoves values and honors the unique identities, experiences, and perspectives of every individual. Together, we aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.}

_{If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.}

Salary : $250,000 - $300,000