What are the responsibilities and job description for the PS Program Regional Director position at LifePath Inc.?
JOB DESCRIPTION
LifePath INC.
TITLE: PROTECTIVE SERVICES REGIONAL PROGRAM DIRECTOR
GENERAL DESCRIPTION:
The Protective Services Regional Program Director is responsible for the clinical and administrative oversight of the Protective Services Department. The Regional Program Director has direct responsibility for implementation and daily operation of the program in Berkshire and Franklin Counties and the North Quabbin area to ensure it operates for the maximum benefit of individuals served through program oversight and on-going collaboration with other members of the agency staff, the community and the statewide Protective Services network. The role encompasses compliance with regulations, policies and procedures for operations as defined by the Executive Office of Elder Affairs.
QUALIFICATIONS/REQUIREMENTS:
Masters or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role. Supervisory experience a plus. or
Bachelors degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology plus at least three years of experience in counseling. Supervisory experience a plus.
Organizational skills: Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. Able to attend to multiple responsibilities simultaneously and handle complex projects.- Critical Thinking: Highly adept in organizing complex planning processes involving diverse groups of stakeholders. Ability to lead people through problem-solving processes.
- Quality Improvement Focus : Knowledge of key drivers of quality assurance, quality improvement and quality enhancement initiatives.
- Communication & Interpersonal Relationships: Professional verbal and written communication skills. Good listening and engagement skills. Ability to work well across disciplines and with diverse teams.
- Coaching & Staff Development: Values each staff member and their contributions. Provides feedback on performance and assists staff to develop to their fullest.
- Leadership Skills: Influences others through positive role modeling. Assist with training others. Acts as ambassador for the well-being of older adults to community partners and the greater agency.
- Industry Knowledge: Ability to navigate complex systems, effective advocacy skills, and ability to implement person-centered planning with a focus on self-determination and social justice. Ability to interpret relevant statutes/regulations
- Results Driven: Self-motivated and proven ability to meet short-term and long-term goals
- Computer & Technical Proficiency: Intermediate to advanced practical application of MS Word, Excel, and Google suite skills. Competence in virtual platforms such as Zoom/Google Meet Advanced ability to manage electronic databases and other electronic platforms.
Responsibilities
- Provide clinical and administrative oversight of the Protective Services Program.
- Oversee the hiring and training of staff.
- Ensure there is a back-up plan to assure department effectiveness during periods of unexpected vacancies and high volume.
- Provide direct supervision of Protective Services Supervisors to assure program compliance with regulatory requirements and best practices for effective casework interventions.
- Oversee screening decisions and provide final decisions regarding any complex situations. Provide back-up for the Screening Supervisor as needed.
- Conduct quality assurance and quality improvement activities including file audits, data analysis, report monitoring, surveys, and tests of change to assure compliance with regulations and implementation of effective case work interventions.
- Routinely evaluate the strengths and areas for improvement of Supervisors and staff. Conduct annual evaluations. Periodically observe staff in the field.
- Participate in interdisciplinary team meetings and provide consultation to other agency staff.
- Establish and maintain collaborative relationships in the community including relationship building, problem-solving, resource development, and representing the agency at assigned meetings.
- Provide mandated reporter training to staff and external partners.
- Maintain documentation, record management, and accurate reports as required.
- Oversee on-call staffing, trainings, and resource management. Provide back-up.
- Attend meetings and trainings as required.
- Other duties as assigned.
SUPERVISION:
The Protective Services Regional Program Director reports to the Director of Client Services.
The Protective Services Regional Program Director supervises the Protective Services and Screening Supervisors.
ESSENTIAL FUNCTIONS:
Physical:
Visual, speaking, auditory and mobile capacity necessary:
Capacity to see computer screen, read written material and drive a car.
Capacity to hear and speak on the telephone.
Capacity to communicate verbally with consumers, caregivers, supervisors and managers.
Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.
Capacity to drive in all weather to conduct home visits.
Capacity to navigate uneven terrain in all weather to conduct home visits.
Capacity to climb stairs.
Ability to sit or stand for extended periods of time.
Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
Occasional bending, squatting, and twisting to perform work functions.
Occasional capacity to lift up to 25 pounds.
Mental:
Ability to understand and/or interpret complicated program instructions and laws.
Capacity to learn and successfully use complicated computer software
Capacity to deal rationally and calmly with varying personalities
Capacity to work well in fast paced, rapidly changing environment.
Environmental:
Work is primarily indoors, but requires occasional travel to conduct home visits or attend required meetings.
Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.
