IT - Technical Support Analyst II

IT Technical Support Analyst II

Status/FTE: FT / 0.8-1.0

Shift length: 8 hours

Start Time: 0800 - 1630

Unit: IT

Schedule Requirements (including weekends, holidays): Five (5) 8 hours shifts, M-F. On-call for one week every 3 weeks, includes additional on-call pay.

Required qualifications:

• Degree or equivalent experience in IT support.
• A , Net , MCP certifications or equivalent required.
• Minimum of 3 years of progressive IT support experience.
• Knowledge of end-user hardware including desktop PCs, laptops, mobile devices and VOIP handsets.
• Customer service skills to be able to serve customers in a team-oriented, collaborative environment.
• Must be flexible to be able to work variable days/shifts as needed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must be willing to be on call and available within 30 minutes on a rotating schedule.

Preferred qualifications:

• Prefer bachelor’s degree in IT and a minimum of 5 years of progressive IT support experience.
• MCDST, MCSA, CCNA or equivalent preferred.
• Desire support experience in a healthcare environment.

Additional Information/Department information: The Technical Support Analyst provides telephone, remote, and in-person technical support. This includes receiving, prioritizing, documenting, and actively resolving incidents, service requests, change orders, and problems reported by CMC staff, partners and affiliates. Ability to give instruction and mentor Tech Support Analyst I and be a liaison for management.

Your experience matters

At Community Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As an Technical Support Analyst II joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute

You’ll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:  

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts  
• Competitive paid time off and extended illness bank package for full-time employees 
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage 
• Tuition reimbursement, loan assistance, and 401(k) matching  
• Employee assistance program including mental, physical, and financial wellness 
• Professional development and growth opportunities

About our Health System
Community Medical Center is a 151-bed hospital located in Missoula, MT, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier® with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

EEOC Statement

“Community Medical Center is an Equal Opportunity Employer. Community Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

COVID-19 Update:

Community Medical Center is hiring top talent, but we also have a mission of Making Communities Healthier, which means keeping our community safe and to reduce the risk of exposure. We have modified our conditions of employment to include COVID-19 vaccination unless a documented medical or religious exemption is approved.

This position is subject to Drug and Alcohol Testing according to MT Law 39-2-205-39-2-211.